Catchpoint Expands as Demand for Digital Experience Monitoring Grows

New Customers Fuel Continued Double-Digit Growth, Major Product & Infrastructure Upgrades

NEW YORK--()--Catchpoint™, the digital experience monitoring (DEM) expert, closed its fiscal year 2018 on January 31 with another year of double-digit revenue growth. The company has generated 300 percent revenue growth over the last four years.

“The performance reports from Catchpoint are very detailed and help us, as well as our customers, get a concise view of why we are a trusted CDN provider for China and Asia”

Catchpoint’s expansion was fueled by new customers across diverse industries, including BaishanCloud, Card Connect and Shop Direct, adding to existing customers which include Google, Dell, Oracle, LinkedIn, L’Oréal and Comcast. This increases the company’s customer base to over 440 organizations, one reason Catchpoint was recently named to Deloitte’s Technology Fast 500™. Catchpoint is also growing its sales staff, particularly in its Boston office, where it is also adding positions in the newly-created Center of Excellence for customer success.

“Two years ago we transitioned from a traditional IT systems model, to one where every metric is measured against the digital experience of end users,” says Mehdi Daoudi, CEO and co-founder of Catchpoint. “This approach is resonating with our customers who know that providing a fast and frictionless experience is directly connected to their business outcomes and brand value. Our success over the last year is sourced in that mindset.”

Catchpoint expanded its monitoring infrastructure to over 700 nodes worldwide in 2017, making it the category’s largest network of synthetic monitoring points with the broadest geographic and ISP distribution. This includes an industry-leading 57 nodes in China, plus new locations in Australia and Africa. Catchpoint’s ability to monitor in closer proximity to users gives it a significant advantage over competitors; two of which, by contrast, have only 18 and 29 worldwide synthetic monitoring points, respectively.

New nodes on major cloud providers such as AWS, Azure, Google and IBM also help customers plan cloud migrations and manage multi-cloud performance.

Other product enhancements and milestones over the last fiscal year include:

  • Introduced Guided Intelligence to the Catchpoint Platform; including Smartboard, an interactive dashboard to quickly identify user experience problems,
  • Expanded monitoring to now track 20 distinct data types critical to service delivery,
  • Announced new integrations with leading APM and Incident Management tools,
  • Achieved SOC2 Type I certification, demonstrating our commitment to protecting customer and partner data to the highest protocols to ensure security,
  • Named in Inc. Magazine’s “Best Workplaces of 2017,”
  • Won Silver “Stevie Award” for Customer Service, Computer Software,
  • Received an honorable mention: Gartner Network Performance Monitoring & Diagnostics Magic Quadrant.

“The performance reports from Catchpoint are very detailed and help us, as well as our customers, get a concise view of why we are a trusted CDN provider for China and Asia,” says Darshan Vinnakota, director of sales for BaishanCloud. “The platform overall is intuitive, very easy to use and provides a detailed summary of which part of our network is performing poorly, so that we can target those specific nodes directly.”

“Catchpoint helps give us visibility of the customer experience across Shop Direct brands on the key mobile and desktop devices,” says Marc Farrell, site performance specialist at UK-based Shop Direct. “Using its synthetic monitoring solution, Shop Direct is able to cut through the noisy data of real-user monitoring in order to pinpoint performance degradation and substantiate performance improvement changes.”

“In a digital world, we believe that the digital customer experience is the product. This is changing how technology teams approach monitoring,” adds Mehdi Daoudi. “End user-based monitoring is no longer a nice-to-have, or something reserved for the elite. The need for proactive monitoring is a must; catching problems before customers are impacted is a must; and relying on call center volume is no longer adequate. We will continue to work tirelessly for our customers to provide them with the most accurate proactive monitoring solutions that can help them track, measure and model all the services that encompass the digital customer experience.”

About Catchpoint

Catchpoint is revolutionizing end-user experience monitoring to help companies deliver amazing digital experiences. Our platform provides complete visibility into your users’ experiences from anywhere – and real-time intelligence into your applications and services to detect and fix issues faster. We are proud to partner with digital innovators like Google, L'Oréal, Verizon, Oracle, LinkedIn, Honeywell, Priceline, and Qualtrics, who trust Catchpoint to improve their brand experience and drive their business success. See how Catchpoint can reduce your Mean Time to Detect at www.catchpoint.com/freetrial.

Contacts

The Medialink Group for Catchpoint
Kristina LeBlanc, 508-930-5636
kristinawleblanc@gmail.com
or
Frank Cioffi, 415-893-1570
frankc@medialinkgroup.com

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