Samsung Recognized for Best in Class Customer Care by the Stevie® Awards

Company Receives Multiple Distinctions for its use of Technology, Innovation and Digital Platforms to Continue to Ensure that Your Location is Our Location

RIDGEFIELD PARK, N.J.--()--Samsung Electronics America, Inc. announced today it has received four awards for best in class customer care, at the 12th annual Stevie® Awards for Sales & Customer Service, the world’s top honor for contact center, customer service, business development and sales professionals.

“These awards are a testament to our teams that work hard every day to offer more meaningful ways to help our customers get the most out of their products, at their fingertips.”

Specifically, Samsung received the following recognitions at the Stevie Awards in Las Vegas, Nevada on Friday, February 23rd:

  • A gold award for IVR or Web Service Solution, which recognized Samsung’s use of an on demand, peer-to-peer platform staffed by Samsung consumers that provides support to Samsung consumers in need, quickly.
  • A gold award for Customer Service Success, which recognized the company’s online Community platform, a place for customers to discuss, share tips, and troubleshoot issues with Samsung products and services.
  • Two silver awards for Best Use of Technology in Customer Service and Innovation in Customer Service, which recognized the company’s cloud solution to improve contact center efficiency and enhance day-to-day care functions.

“At Samsung, we strive to deliver a customer-first Care experience as innovative as our products. To do that, we are harnessing the sharing economy, artificial intelligence and other innovative tools to ensure that we are providing support to Samsung consumers anytime, anywhere, any how they’d like it,” said Michael Lawder, Senior Vice President of Customer Care at Samsung Electronics America. “These awards are a testament to our teams that work hard every day to offer more meaningful ways to help our customers get the most out of their products, at their fingertips.”

There were more than 2,500 nominations for the Stevie Awards from organizations of all sizes. This is Samsung Electronic America’s first year winning any Stevie Awards for best in class customer care.

More information about Samsung’s services to help its customers make the most of its products can be found at Samsung.com/us/support.

About Samsung Electronics America, Inc.

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a recognized innovative leader in consumer electronics, mobile devices and enterprise solutions. A wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA is pushing beyond the limits of today’s technology and providing consumers and organizations with a portfolio of groundbreaking products in appliances, home entertainment, Internet of Things, mobile computing, smartphones, virtual reality, wireless infrastructure and wearables, in addition to offering leading content and services related to mobile payments, 360-degree VR video, customer support and more. Samsung is a pioneering leader in smartphones and HDTVs in the U.S. and one of America’s fastest growing home appliance brands. To discover more about Samsung, please visit www.samsung.com. For the latest Samsung news, please visit news.samsung.com/us and follow us @SamsungNewsUS.

About The Stevie Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

Contacts

Samsung Electronics
Danielle Meister Cohen
d2.cohen@sea.samsung.com

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