Genesys Names Finalists for 2016 Customer Innovation Awards

11th annual program recognizes Genesys customers for achieving exceptional customer experience and putting their customers first

SAN FRANCISCO--()--Genesys (, the market leader in omnichannel customer experience (CX) and contact center solutions, today announced the finalists for the 2016 Customer Innovation Awards. Sixteen finalists from around the globe have been selected for their excellence in driving great customer experiences across their industries and remarkable customer service innovation and transformation.

“These finalists are customers who have helped to shape our industry and we could not be more excited to give them the spotlight.”

This year’s finalists are recognized as the best and brightest in eight award categories, including CX Innovator for the best omnichannel customer success story, CX Globetrotter for the best global rollout of the Genesys Customer Experience Platform, and CX Engager for the best digital engagement success story.

The 2016 finalists are:

  • Atos Global Managed Services, Netherlands
  • Axis Bank, India
  • Bouygues Telecom, France
  • Bupa, Australia
  • Cablevision, Argentina
  • Emtelco, Colombia
  • Erisim/IS Bank, Turkey
  • InfoArmor, United States
  • ITAU, Brazil
  • JM Bullion, United States
  • Mobily, Saudi Arabia
  • Rabobank, Netherlands
  • Red Hat, United States
  • TELUS, Canada
  • Vodafone GmbH, Germany
  • Woolworths, Australia

Eight winners, selected by an executive panel of judges, will receive:

  • One trip to G-Force 2016 in Miami including a VIP event pass and hotel stay for two nights
  • Customer Innovation Awards ceremony inclusion on mainstage with award trophy
  • Complimentary time with a leading industry analyst
  • Customer success story video content to showcase their brand and amplify their story of CX innovation publicly
  • The CX Champions winner will receive a sponsored celebration at their contact center

“The Genesys Customer Innovation Awards spans the globe and countless industries for customers who partner with us to unleash the power of great CX and build strong lasting relationships with their customers,” said Tom Eggemeier, President of Genesys. “These finalists are customers who have helped to shape our industry and we could not be more excited to give them the spotlight.”

The Customer Innovation Awards nomination criteria includes customer enrollment in the Genesys Customer Advocacy Program, an online forum for customers to promote successful transformation initiatives, gain insights into industry news and trends, and network with thought leaders and peers on best practices – all while being rewarded for their engagement.

Visit the 2016 Customer Innovation Awards page for more information, including the complete list of award categories, FAQ, terms and conditions, and eligibility and judging criteria.

About Genesys

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiencesjourneys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate over 24 billion contact center interactions per year in the cloud and on premises. For more information

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Chris Nguyen, 650-466-2230
Group SJR for Genesys
Chelsea D’Angelo or Alexis Malure, 917-934-3914