DSW Inc. Taps eBay Enterprise to Introduce In-Store Pickup and Ship-to-Store Programs

New omnichannel capabilities offer greater shopping convenience and shorter lead times for customers

KING OF PRUSSIA, Pa.--()--eBay Enterprise, one of the world’s leading independent omnichannel commerce providers, today announced Designer Shoe Warehouse (NYSE: DSW), a leading footwear and accessory retailer, successfully implemented eBay Enterprise In-Store Pickup and Ship-to Store in 467 stores. The addition of In-Store Pickup and Ship-to Store represents a major milestone in DSW’s omnichannel journey and customer-centric goal to deliver any shoe, anywhere, any time.

“DSW is setting a new bar for omnichannel excellence”

These new omnichannel fulfillment technologies augment DSW’s Ship-from Store and Dropship capabilities also powered by eBay Enterprise.

“eBay Enterprise is a key partner in DSW’s omnichannel evolution,” stated Carrie McDermott, Chief Operating Officer at DSW. “We decided to work with eBay Enterprise for two key reasons: speed-to-market and ease of use. We would not have been able to get these initiatives live as quickly on our own. Plus, our associates have found the application incredibly easy to use, which enables them to focus on servicing our customers’ needs.”

DSW began its omnichannel journey in 2011 with the creation of Shoephoria, its proprietary stock locator tool that uses inventory at its fulfillment center to meet stores orders. Two years later, DSW added Ship-from Store and Dropship capabilities. The deployment of In-Store Pickup and Ship-to Store represents the successful completion of DSW’s early milestones - making every fulfillment option seamlessly available to its customers.

DSW is setting a new bar for omnichannel excellence,” stated Tobias Hartmann, president of eBay Enterprise. “The DSW team understands that omnichannel is more than just technology. People and processes is really what makes it successful. As a global leader in omnichannel fulfillment with more than 9,000 stores and 26,000 dropship suppliers across North America, Europe and Asia, eBay Enterprise has a deep understanding of how all of these pieces fit together. Together, our collaboration will take DSW’s omnichannel experience to the next level.”

About DSW Inc.

As of November 5, 2015, DSW operates 469 stores in 42 states and operates an ecommerce site, http://www.dsw.com, a mobile site, http://m.dsw.com, and an interactive mobile app. DSW also supplies footwear to 373 locations in the United States. For store locations and additional information about DSW, visit http://www.dswinc.com. Follow DSW on Facebook at http://www.facebook.com/DSW, on Instagram at http://www.instagram.com/dswshoelovers, and on Twitter at http://www.twitter.com/DSWShoeLovers.

About eBay Enterprise

eBay Enterprise is a global omnichannel commerce provider that delivers order management, store fulfillment, dropship, payments, and fraud protection and risk management solutions, and fulfillment, freight and customer care services. Hundreds of retailers and brands rely on eBay Enterprise to simplify commerce, connect supply to demand, and seamlessly integrate technologies, with speed and agility to increase profitability and customer loyalty. eBay Enterprise’s integration with Innotrac Corporation has created one of the world’s leading independent omnichannel commerce providers. Connect with eBay Enterprise at www.ebayenterprise.com.


Finn Partners for eBay Enterprise
Amy Christie, (312) 329-3903

Release Summary

DSW successfully implemented eBay Enterprise's in-store pickup and ship-to-store programs, making every fulfillment option seamlessly available to its customers.

eBay Enterprise