New Data Analytics Solution Breaks Through Information Silos to Effectively Resolve VoLTE Service Experience Issues

Spirent’s In-Touch Customer and Network Analytics Enables Operators to Provide a Superior VoLTE Customer Experience

SUNNYVALE, Calif.--()--Spirent Communications, the leading provider of verification, assessment, analytics, and device intelligence solutions, today unveiled its flagship operator analytics solution, InTouch Customer and Network Analytics (CNA). The new solution focuses on customer experience assurance and troubleshooting, with support for 2/3/4G technologies including VoLTE and the Internet of Things (IoT). In-Touch CNA is the evolution of the field-tested InTouch platform, which has been deployed in networks exceeding 100 million subscribers.

“In this context, solutions such as InTouch CNA, that provide a subscriber-level view for QoE through understanding its relationship to network data can be a powerful tool in an operator’s CEM strategy.”

“Our solution is unique in that it allows operators to build and leverage quality of experience (QoE) scores using data mining techniques,” said Frank Galuppo, general manager of Spirent’s CEM business unit. “This allows them to rapidly identify and resolve issues before customers complain or leave.”

Several operators are already deploying beta versions of InTouch CNA, especially for new services like VoLTE and IoT. “The introduction of LTE and the migration of current services such as voice to VoLTE add considerable challenges for operators focused on delivering consistent QoE to their subscribers,” said Justin van der Lande, principal analyst at Analysys Mason. “In this context, solutions such as InTouch CNA, that provide a subscriber-level view for QoE through understanding its relationship to network data can be a powerful tool in an operator’s CEM strategy.”

This new solution enables mobile operators’ engineering, customer care, and marketing groups to proactively identify and resolve wireless customer experience issues spanning LTE/4G networks and services like VoLTE.

For more information about In-Touch Customer and Network Analytics (CNA) visit, http://www.spirent.com/Products/InTouch.

About Spirent Communications plc

Spirent Communications plc. (LSE: SPT) is the leading provider of verification, assessment, analytics, and device intelligence solutions. We enable those who deliver networks, connected devices, and communication services to provide a superior user experience. From service provider networks and enterprise data centers to mobile communications and connected vehicles, Spirent works with leading innovators to help the world communicate and collaborate faster, better, and more securely. For more information visit: http://www.spirent.com/About-Us/News_Room.

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Release Summary

Spirent In-Touch Customer and Network Analytics enables operators to provide a superior VoLTE and IoT Customer Experience

Spirent Communications plc