MD Buyline Releases Q2.2015 “User Satisfaction Trending™” Data

DALLAS--()--MD Buyline released the results of the Q2.2015 “User Satisfaction Trending™” survey to MD Buyline members. Healthcare providers across the nation rely on MD Buyline’s healthcare market research for decision support when budgeting, planning, selecting and acquiring medical equipment and technology.

MD Buyline’s industry experts survey hundreds of end users to gain customer experiences in order to develop quarterly “User Satisfaction Trending” reports. Based on user feedback, MD Buyline rates suppliers on a scale from one to 10 in six categories: system performance, system reliability, installation and implementation, application training, service response time and service repair quality. This in-depth and dynamic data enables MD Buyline’s clinical analysts to map trending for ratings and end-user feedback about technologies and suppliers.

The suppliers listed below received the highest ranking in their class for overall customer satisfaction.

  • 3M Health Information Systems: Electronic Document Management
  • Abbott: Point of Care
  • Accuray: Radiation Treatment Delivery System
  • Aesynt: Pharmacy Automation
  • Aperek: Enterprise Resource Planning Systems
  • API Healthcare: Staff Scheduling Systems and Time and Attendance
  • BD Biosciences: Flow Cytometer
  • Beckman Coulter: Flow Cytometer and Microbiology System
  • Belimed: Steam Sterilizer and Washer, Decontaminator
  • BERCHTOLD Corporation: Surgical Light and Surgical Table
  • Boston Scientific: Electrophysiology Monitor
  • Bunnell Inc: High-frequency Ventilator
  • Cadwell Laboratories Inc.: Electromyograph
  • CareFusion: Automated Dispensing System, Infusion Pumps and Portable Ventilator
  • Carestream Health: Portable Radiographic System and Radiographic Unit, Digital and Conventional
  • Carl Zeiss: Surgical Microscope
  • Computrition: Food and Nutrition Management Systems
  • Diagnostica Stago Inc.: Coagulation Analyzer
  • Draeger: Anesthesia Machine
  • Elekta: Remote Afterloader and Oncology Information Management System
  • Epic: Electronic Health Record
  • Epiphany Cardiography Products LLC: Cardiology Management System
  • GE Healthcare: Electrophysiology Monitor, Infant Care Equipment, Bone Densitometer, SPECT and SPECT-CT, Nuclear Medicine, Mobile C-Arm, Perinatal Information Systems, Radiology Information System and Perioperative Information System
  • Getinge USA: Washer, Decontaminator
  • Healthcare Insights LLC: Financial Decision Support
  • Helena Laboratories: Protein Electrophoresis
  • Hill-Rom: Bed and Nurse Call
  • Hologic: Mini C-Arm, Cytology System and Biopsy Systems
  • iCAD: Computer-aided Detection System
  • Immucor Inc.: Blood Bank Automation
  • Intuitive Surgical Inc.: Surgical Robotics
  • Iris Diagnostics: Urinalysis System
  • KARL STORZ Endoscopy: OR Integration System and Endoscopic Video System/Scope
  • Konica Minolta Medical Imaging: Computed Radiography
  • MAQUET: Intra-aortic Balloon Pump and Ventilator
  • MEDIVATORS Inc.: Low-temperature Sterilizer and High-level Disinfector
  • Medtronic: Image-guided Surgery
  • MGC Diagnostics: Pulmonary Function and Metabolic Measurement System
  • Mortara Instrument: Electrocardiograph, Holter Monitor and Stress Test System
  • Natus Medical Inc.: Electroencephalograph and Long-term Epilepsy Monitoring
  • Nihon Kohden America: Telemetry Monitor, Sleep Assessment and Long-term Epilepsy Monitoring
  • Olympus: Low-temperature Sterilizer and High-level Disinfector
  • Ortho Clinical Diagnostics: Blood Bank Automation and Chemistry Immunoassay Analyzer
  • Philips Healthcare: Hemodynamic and Physiological Monitoring, Electrocardiograph, Cardiology Management System, Cardiac Ultrasound (ECHO), Fetal Monitor, Treatment Planning System, Clinical Information System and PACS - Picture Archive and Communication System
  • Radiometer America Inc.: Blood Gas Analyzer
  • RF Technologies Inc.: Infant Security
  • Roche Diagnostics: Laboratory Automation
  • Sakura Finetek Inc.: Tissue Processor
  • SCC Soft Computer: Laboratory Information System
  • Sebia Inc.: Protein Electrophoresis
  • Shimadzu Medical Systems: Radiography and Fluoroscopy
  • Siemens Medical Solutions USA Inc.: Cardiac Cath/Interventional Radiography, Hemodynamic and Physiological Monitoring, Cardiology PACS & Information Systems, Blood Gas Analyzer, CT Scanner - CT Simulation, SPECT and SPECT-CT, Nuclear Medicine, Mammography System, PET-CT & PET-CT-MR and Cyclotron, Diagnostic Ultrasound and Urological Imaging
  • Sorin Group: Cardio-pulmonary Bypass Pump
  • St. Jude Medical Inc.: Electrophysiology Monitor
  • Stryker Medical: Bed and Stretcher
  • Sysmex America Inc.: Hematology Analyzer
  • TeleTracking Technologies Inc.: Bed Management Systems and Real-time Location Systems
  • TeraRecon Inc.: 3D Advanced Visualization Solution
  • Toshiba America Medical Systems: Cardiac Ultrasound (ECHO), CT Scanner - CT Simulation, Magnetic Resonance Imager (MRI) and Diagnostic Ultrasound
  • Tosoh Bioscience: High-performance Liquid Chromatography (HPLC)
  • Varian Medical Systems Inc.: Remote Afterloader
  • Volcano Corporation: Intravascular Imaging - Ultrasound and OCT
  • Welch Allyn: Patient Monitoring
  • ZOLL Medical Corporation: Defibrillator

For more than 30 years, MD Buyline has been researching medical equipment to create transparency between healthcare providers and medical technology suppliers. MD Buyline members can review “User Satisfaction Trending” data on more than 100 medical technologies through MD Buyline’s online portal of proprietary clinical research. For more information or to speak with an analyst, contact MD Buyline at 1-800-375-5463 or send an email to

About MD Buyline

Healthcare providers recognize MD Buyline as the leading provider of evidence-based information and research. By creating transparency and fostering consultative relationships, MD Buyline has partnered with providers for more than three decades to identify cost-reduction opportunities for purchased services, consumables, capital and IT. Providers rely on MD Buyline’s data and clinical analysts for financial and clinical insight to reach long- and short-term goals. For more information, please visit, and follow MD Buyline on Twitter, @MDBuyline.


MD Buyline
David Rodriguez

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Release Summary

MD Buyline released the results of the Q2.2015 “User Satisfaction Trending™” survey to MD Buyline members.

MD Buyline