eg solutions showcase risk and compliance workforce solution for the back office

Evidencing compliance and mitigating operational risk within the back office operation addresses critical regulatory issues within the financial services sector

LONDON--()--Managers now have the ability to monitor all tasks and process activity performed by back office staff in real-time, enabling proactive interventions with the latest version of the eg operational intelligence® software suite. Security options include the ability to monitor and report unauthorized tasks being undertaken by staff at team, role or individual level.

“The consequences of being unable to monitor or detect non-compliant activity within business activity at an individual or enterprise level have rarely been greater. For many in the financial services sector the ability to evidence compliance activity is vital, no more so than in the back office”

As well as producing detailed post-activity reports with options for independent review, verification by a third party and for staff to check their own work, providing multiple check points, eg’s software solution can mitigate operational risk and help evidence compliance.

eg solutions is also holding a Financial Services VIP Networking Dinner on June 2015 at the Acqua Restaurant, 21 Peck Slip, Water Street, New York 10038 to showcase its compliance solutions for financial services organizations.

Elizabeth Gooch, Chief Executive Officer of eg solutions, stated: “The consequences of being unable to monitor or detect non-compliant activity within business activity at an individual or enterprise level have rarely been greater. For many in the financial services sector the ability to evidence compliance activity is vital, no more so than in the back office,”

“With increasingly complex and regulated back office operations, it is essential to be able to demonstrate that individuals undertaking specific activities are fully skilled and competent to do so. But the challenge many organizations face is how to effectively monitor real-time and historic activity to ensure that only the right people – the eyes – but also the right number of people are involved in completing specific activities and the end-to-end business processes.”

eg’s software enables the dynamic capture of all activities, metrics and data for each item – and by any attribute such as product type, business channel or any variable demographic, as well as skill and capability attributes relating to the individuals performing the inter-stage or end-to-end process activities.

This rich functionality provides managers with an operational safeguard preventing erroneous work allocation or completion, ensuring work activity is only allocated and completed by individuals with appropriate competence and delegated authority.

Elizabeth added: “The eg operational intelligence® software suite was the first purpose built back office workforce optimization software product on the market. It was designed to solve real problems experienced by our customers and we have been constantly refining our software to incorporate both the developing requirements of our end users as well as the strategic needs of our customers,”

“There are dramatic shifts taking place in what was traditionally the ‘back office’. This work is increasingly moving away from a centralized model to be performed closer to the customer. eg’s software remains the only back office workforce optimization software product that can handle this complexity ‘out-of-the-box’. The software suite helps managers identify process deficiencies or capability shortfalls enabling intelligence driven process engineering, training needs analysis and people development. Critically it also helps mitigate breach and potential non-conformity risk and associated penalties and prescribed actions,” she concluded.

For more information on the eg operational intelligence® software suite, please visit: http://info.egoptimize.com

To register for the Financial Services VIP Dinner in New York City, please go to http://www.chiefwineofficer.com/event/financial-services-vip-dinner-new-york/

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Notes to editors

About eg solutions

eg solutions is a provider of enterprise workforce optimization solutions, specializing in the back office. eg pioneered this new market space and developed the most complete, purpose built workforce optimization software for back offices – the only solution that manages work, people and end-to-end processes wherever they are undertaken, anywhere in the world.

Over 100,000 users in leading UK and international companies in multiple industry sectors, including financial services, healthcare and utilities use our software.

Using our forecasting, scheduling, real-time work management and operational analytics capabilities we deliver measurable improvements in customer service, quality, productivity and regulatory compliance. Supported by the eg principles of operational management implementation and training services we guarantee operational productivity gains and return on investment in short timescales.

Regardless of who is serving the customer – call center, back offices, branches or the field – our solutions provide true insight into the full customer service process and promote world-class operational management capability.

The eg operational intelligence suite is available in the cloud, as a managed service, and on-premise.

The Company is listed on the Alternative Investment Market (‘AIM’) of the London Stock Exchange (EGS).

Contacts

eg solutions
Niall Moran/David Mieny
Spreckley
+44 (0)20 7388 9988
eg@spreckley.co.uk