NelsonHall Launches NEAT Vendor Evaluation & Assessment Tool for Procurement BPO Services

BOSTON & LONDON & PARIS--()--NelsonHall, the leading global BPS and IT services analyst firm, has today launched a new tool to assist strategic sourcing managers in assessing vendor capability in Procurement BPO services.

“ability to deliver innovation in support of client-specific requirements”

The NelsonHall Vendor Evaluation and Assessment Tool (NEAT) for Procurement BPO is now available to NelsonHall clients, and is also available for a period free-of-charge to buy-side organizations through NelsonHall and through its partners SIG and SSON.

The tool presents an overall evaluation, plus others that show how vendors are positioned within a specific market segment (i.e. an area of focus designed to meet certain procurement business requirements). The Procurement BPO market segments include Operational Focus, Sourcing Focus, and Transformation Focus, and there are also market segments reflecting capability in specific geographies.

Suppliers of Procurement BPO services covered by this NEAT analysis include Accenture, Aegis, Capgemini, DSSI, ExperBuy, Genpact, GEP, HCL Technologies, Infosys, IBM, Optimum Procurement Group, Proxima, Tata Consultancy Services and Xchanging.

The NelsonHall NEAT tool for Procurement BPO services is part of NelsonHall’s “Speed-to-Source” initiative. The tool sits at the front-end of the vendor screening process and consists of a two-axis model: assessing vendors against their “ability to deliver immediate benefit” to buy-side organizations and their “ability to deliver innovation in support of client-specific requirements”.

The vendors are scored against a wide range of criteria, establishing a number of scenarios, each representing a different business situation or client business need.

To add further value, the NEAT tool enables buy-side organizations to input their own weightings and tailor the Procurement BPO services dataset to their specific requirements across ~ 40 individual vendor evaluation criteria. Using the interactive web-based tool, sourcing managers can configure the Procurement BPO services NEAT evaluations in accordance with their own priorities and business requirements for service offerings, benefits, delivery capability and other criteria.


About NelsonHall:

NelsonHall is the leading BPS and IT services research firm with analysts in the U.S., U.K., and Continental Europe. The company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research.

In addition, with its “Speed-to-Source” initiative, NelsonHall is helping buy-side organizations significantly reduce the time and cost associated with BPS and ITS sourcing projects.


Mark Ellis
Phone +44 (0)1344 393 220

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