Florida EMS Agency Turns to McKesson

Optimized collections, enhanced reporting key benefits for organization

ATLANTA--()--Lee County Emergency Medical Services, a first responder and advanced life support (ALS) transport agency serving southwest Florida, has selected McKesson Business Performance Services (McKesson) to help improve collections, enhance reporting and strengthen regulatory compliance.

“We have no doubt that McKesson will help us achieve these objectives.”

McKesson was chosen to provide a full spectrum of revenue cycle management services following a rigorous RFP process. Services include coding, claims, collections, compliance, customer service, denial management and business intelligence reporting.

Rob Farmer, Public Safety Director for Lee County, Florida, said McKesson was selected on the strength of the company’s reputation in the EMS community nationwide, comprehensive reporting capabilities, and demonstrated commitment to customer service, both for EMS clients and for the agency itself.

“As a taxpayer-funded agency, we have an obligation to help ensure that our collections are optimized and that our revenue cycle process is as tight as it can possibly be,” Farmer said. “We have no doubt that McKesson will help us achieve these objectives.

“At the same time, we are very enthusiastic about partnering with a company that has already shown a willingness to go the extra mile to provide the highest level of customer service. This commitment will not only strengthen our working relationship with McKesson, but most importantly, give the residents and visitors of Lee County the kind of professional and responsive service they deserve.”

Farmer added that McKesson’s attention to detail throughout the billing system ramp-up greatly reduced concerns about any revenue fall-off during the transition.

Lee County EMS responds to nearly 85,000 emergency calls and conducts more than 60,000 transports annually. The organization’s 1,200-square mile service area includes the communities of Fort Myers and Cape Coral, as well as multiple, limited-access islands. Lee County has a population of approximately 650,000 annual residents, while the population nearly doubles to 1.3 million during the winter tourism season.

Pat Leonard, president of McKesson Business Performance Services, said emergency medical service agencies nationwide are looking for ways to improve efficiencies in an era of budget constraints.

“McKesson’s experience in the EMS market and sizable client base has allowed us to fine-tune a revenue cycle management approach that is truly responsive to the day-to-day realities of EMS agencies,” Leonard said. “We look forward to working with Lee County to help ensure that its services to the citizens of southwest Florida continue to be of the highest quality.”

About Lee County Emergency Medical Services

Lee County EMS provides emergency medical services to Lee County, Florida. The agency responds to nearly 85,000 emergency calls and transports more than 60,000 patients annually. Lee County EMS covers more than 1,200 square miles and currently operates 37 ALS ambulances daily, a twin-engine transport helicopter, two non-transport ALS units and a paramedic bicycle team. The department has been recognized nationally for innovative programs such as the Sudden Infant Death Syndrome Watch Program, Age Link Program, Community Health Program, Automatic External Defibrillator 3 Public Facility Program, Learn to Swim Program and Florida’s Best Business & Educational Partnership Excellence Award. For more information, visit www.safelee.org.

About McKesson Corporation

McKesson Corporation, currently ranked 15th on the FORTUNE 500, is a healthcare services and information technology company dedicated to making the business of healthcare run better. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. McKesson helps its customers improve their financial, operational, and clinical performance with solutions that include pharmaceutical and medical-surgical supply management, healthcare information technology, and business and clinical services. For more information, visit www.mckesson.com.


Ed Domansky, 404-338-3710

Release Summary

Lee County Emergency Medical Services has selected McKesson Business Performance Services to help improve collections, enhance reporting and strengthen regulatory compliance.