NelsonHall Launches NEAT Vendor Evaluation and Assessment Tool for Managed Service Programs

BOSTON & LONDON & PARIS--()--NelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist strategic sourcing managers in assessing vendor capability in Managed Service Programs outsourcing (MSP) as it relates to contingent workforce management.

“ability to deliver innovation in support of client-specific requirements”

The NelsonHall Vendor Evaluation and Assessment Tool (NEAT) for MSP is now available to NelsonHall clients, and is also available for a period free-of-charge to buy-side organizations through NelsonHall and through its partners SIG and SSON.

The tool covers a number of contingent workforce management business situations, including organizations seeking vendor neutral models, direct sourcing models, multi-country services, high-volume services, as well as a wider talent management focus.

Suppliers of MSP covered by this NEAT evaluation include Advantage xPOAlexander Mann Solutions (AMS), Allegis Global Solutions (AGS), Capita, Hudson, KellyOCG, Pontoon, Resource Solutions, TAPFIN, and Volt.

The NEAT tool for MSP is part of NelsonHall’s “Speed-to-Source” initiative. The tool sits at the front-end of the vendor screening process and consists of a two-axis model: assessing vendors against their “ability to deliver immediate benefit” to buy-side organizations and their “ability to deliver innovation in support of client-specific requirements”.

The NEAT evaluations are based on a combination of interviews with the vendors and their clients. The vendors are scored against a wide range of criteria, establishing a number of scenarios, each representing a different business situation or client business need.

To add further value, the NEAT tool enables buy-side organizations to input their own weightings and tailor the MSP dataset to their specific requirements across over 40 individual vendor evaluation criteria. Using the interactive web-based tool, sourcing managers can configure the MSP NEAT evaluations in accordance with their own priorities and business requirements for service offerings, delivery capability, customer presence, benefits achieved, and other criteria.

Also now available is NelsonHall’s market analysis report, “Targeting Managed Service Programs”, a comprehensive report on MSP market dynamics and drivers (including market size and forecast data), client requirements, vendor capability and positioning, and critical success factors.


About NelsonHall:

NelsonHall , the leading BPO and IT outsourcing research firm, takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research.


Mark Ellis
Phone +44 (0)1344 393 220

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