Citizens Medical Center Chooses McKesson

Unifying dissimilar billing platforms will boost revenues, efficiency

ATLANTA--()--McKesson Business Performance Services (McKesson) has been selected to optimize revenue cycle management for Citizens Medical Professional, the employed physician group of Citizens Medical Center, a 344-bed acute care hospital in Victoria, Texas.

“We are excited about the multiple ways McKesson can help us achieve our vision of an integrated, quality-driven delivery system.”

McKesson will take responsibility for creating a unified billing and reporting platform to support the 19 primary care physicians and specialists of Citizens Medical Professional. McKesson will provide coding, claims, billing, denial management and collections services. The agreement is expected to improve financial performance and facilitate comprehensive management reporting.

Stephen Thames, Citizens’ chief executive officer, said McKesson was chosen on the strength of its experience, reputation and ability to provide an end-to-end revenue cycle management solution.

“We needed to consolidate disparate billing platforms to improve financial performance and operational transparency, and McKesson stepped up with a solution that will not only enhance efficiency but will also give us unprecedented insight into productivity, case mix and other key metrics,” Thames said. “We are excited about the multiple ways McKesson can help us achieve our vision of an integrated, quality-driven delivery system.”

Thames added that McKesson’s comprehensive reporting, along with ongoing consulting services provided by McKesson experts, will strengthen the groups strategic planning. McKesson will also provide documentation education in preparation for the coming October 2015 transition to the ICD-10 code set.

Pat Leonard, president of McKesson Business Performance Services, said small-town and rural providers face unique challenges in adapting to the current demands of healthcare.

“The difficulties of operating effectively and profitability in healthcare today are exacerbated in rural areas due to fewer economic resources, staffing difficulties and lower patient volumes,” Leonard said. “McKesson is committed to helping rural providers overcome these and other challenges by ensuring optimized revenue cycle management and working with providers to develop creative, long-term operational solutions. We look forward to partnering with Citizen’s Medical Center to ensure the highest quality care for residents of South Texas.”

About Citizens Medical Center

Citizens Medical Center is a 344-bed acute care medical complex providing Victoria and South Texas with the technology and medical sophistication of a big city and the personal care of a small town. Citizens Medical Center is fully accredited by DNV Healthcare, Inc. and was recognized for the third consecutive year by Thomson Reuters as one of the nation’s leading hospitals through the Reuters 100 Top Hospitals®: National Benchmarks for success awards program. Since 1956, Citizens helped Victoria earn a reputation as one of the best places to live in America for quality healthcare. With over 1,350 employees, Citizens plays a major role in the rapidly growing South Texas economy and is the largest healthcare provider in the region. For more information, visit

About McKesson Corporation

McKesson Corporation, currently ranked 15th on the FORTUNE 500, is a healthcare services and information technology company dedicated to making the business of healthcare run better. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. McKesson helps its customers improve their financial, operational, and clinical performance with solutions that include pharmaceutical and medical-surgical supply management, healthcare information technology, and business and clinical services. For more information, visit


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