INDIANAPOLIS--(EON: Enhanced Online News)--Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, is hosting a no-cost Web event titled, “A Practical Guide for Moving Your Contact Center to the Cloud,” to be held Thursday, Nov. 14 at 11:30 a.m. Eastern time (EST).
“A Practical Guide for Moving Your Contact Center to the Cloud”
Already attracting more than 1,000 registrants, this 75-minute webcast goes beyond theory and cursory basics, giving practical, actionable advice from industry experts about how to plan, select, and deploy a cloud contact center solution. The Web event is ideal for contact center leaders seeking best-practice guidance for migrating their communications technologies to the cloud.
Industry expert presenters include Drew Kraus, research vice president for Gartner; Donna Fluss, founder and president of DMG Consulting; and Joe Staples, chief marketing officer for Interactive Intelligence.
Using real-world examples, these presenters will demonstrate the three stages of cloud migration: pre-planning, vendor selection, and implementation. Within each stage, presenters will provide best practices for security validation, cultural considerations, cut-over planning, data migration, and ongoing administration.
An extensive live online Q&A will follow the presentations.
“Industry experts forecast cloud contact center growth figures 10 times that of premises-based solutions,” Staples said. “In particular, the cloud model has shown that it can have a profound impact on improving the customer experience. As a result, it’s timely to offer contact center leaders concrete advice from seasoned analysts and consultants to help them smoothly and cost-effectively transition to the cloud.”
To register for this webcast, visit: http://www.inin.com/WebEvent.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company’s solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine’s 2013 Top 500 Global Software and Service Providers, and is the recipient of TMC’s Cloud Computing Magazine’s 2013 Cloud Computing Excellence Award. It has received Frost & Sullivan’s Company of the Year Award, Contact Center Systems, North America, for the last three consecutive years. Interactive Intelligence employs more than 1,500 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or email@example.com; on the Web at www.inin.com.
This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
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