ENGLEWOOD, Colo.--(EON: Enhanced Online News)--TeliaSonera International Carrier (TSIC), the owner-operator of one of the world’s most extensive fiber backbones, and CSG Systems International, Inc. (NASDAQ: CSGS), a global provider of interactive transaction-driven solutions and services, today announced that TSIC has expanded its relationship with CSG to include implementation of CSG Assure to test for and maximize quality of service.
“The deployment of CSG Assure has allowed us to triple the number of destinations that can be tested and increased the number of test types, which improve TSIC’s customer and inter-carrier revenue.”
CSG Assure covers 420 mobile networks in 130 countries and comprises one of the largest test-calling networks in the world. CSG Assure allows TSIC to verify the worldwide delivery of time- and content-critical interactions as part of a proactive and fully integrated business management strategy.
“As international communications continue to expand, it remains vital to assure our partners of the quality of calls to our full range of destinations worldwide,” said Simon Dodsworth, vice president of voice and mobile at TSIC. “CSG’s solution provides us with a competitive advantage in a crowded market.”
International traffic is critical to TSIC’s business, and CSG Assure ensures market-leading call quality to its vast global customer base. It promotes fast, flexible discrepancy resolution, fraud protection, quality assurance, trading transparency, and increased operational efficiency allowing customers to keep pace with constantly changing trading and quality variables across the network.
“Best-in-class traffic management provides TSIC with the agility and flexibility critical to its success in a highly competitive market,” said George Fraser, vice president and managing director of Europe, the Middle East, and Africa for CSG. “The deployment of CSG Assure has allowed us to triple the number of destinations that can be tested and increased the number of test types, which improve TSIC’s customer and inter-carrier revenue.”
CSG Assure is available in the cloud or using a licensing model and supports speed-to-market for new offerings and seamless hardware and software updates. In addition to reducing manual error-prone tasks, TSIC will be able to adapt in near-real-time to events such as quality dips to protect its margins and service levels.
About CSG International
CSG Systems International, Inc. (NASDAQ:CSGS) is a market-leading business support solutions and services company serving the majority of the top 100 global communications service providers, including leaders in fixed, mobile, and next-generation networks such as AT&T, Comcast, DISH, France Telecom, Orange, Reliance, SingTel Optus, Telecom New Zealand, Telefonica, Time Warner Cable, T-Mobile, Verizon, Vivo, and Vodafone. With more than 30 years of experience and expertise in voice, video, data, and content services, CSG International offers a broad portfolio of licensed and Software-as-a-Service (SaaS)-based products and solutions that help clients compete more effectively, improve business operations and deliver a more impactful customer experience across a variety of touch points. For more information, visit our website at www.csgi.com.