SAN JOSE, Calif.--(EON: Enhanced Online News)--NetCracker Technology announced today the launch of its Digital Business Platform – a strategic business solution designed to help CSPs and cable operators increase profitability while decreasing cost per transaction and customer interaction in the emerging digital services market.
“The introduction of Digital Business Platform continues our tradition of innovation as we celebrate our 20th anniversary this year”
NetCracker’s Digital Business Platform is a multi-channel commerce solution that enables NetCracker’s clients to engage, interact, transact, and deliver services to their customers in a manner, location, and device of their choice – seamlessly.
“The introduction of Digital Business Platform continues our tradition of innovation as we celebrate our 20th anniversary this year,” said Sanjay Mewada, Vice President of Strategy at NetCracker. “Over the last 2 decades, our customers have trusted us not only to create innovative solutions, but also to execute, deliver, and make their strategic initiatives successful. We believe that the critical differentiator for communications service providers in the coming years will be the ability to monetize digital business profitably. NetCracker’s Digital Business Platform is the foundation on which service providers can achieve that success.”
The Digital Business Platform enables CSPs and cable operators to monetize transactions and reduce customer interaction costs through four key areas:
Customer Management - Addresses Customer Information Management, Customer Self-Service, Customer Order Management, Customer Billing Management, Customer Problem Management, and Customer SLA/QoS Management.
Partner and Channel Management - Enables CSPs to create and manage profitable partnerships from sourcing to distribution, deploy immersive point-of-sale experiences, and enable greater channel responsiveness.
Content and Service Management - Couples NetCracker’s award-winning, industry-leading capabilities in service fulfillment and assurance with device management capabilities.
Transaction Management - Provides tools CSPs need to introduce, scale, and sustain new transaction models; reduce transaction costs; deliver seamless, multi-device, and multi-channel customer experiences; and generate, collect, and measure revenue and profitability.
NetCracker’s Digital Business Platform leverages proven solutions and best practices to ensure CSPs and cable operators’ long-term viability in the digital world. To learn more about NetCracker’s Digital Business Platform visit www.NetCracker.com.
About NetCracker Technology
NetCracker Technology, a subsidiary of NEC Corporation, is the proven partner for communications service providers and cable operators offering comprehensive, end-to-end solutions and delivery capabilities to optimize their enterprise. With its global reach, leading-edge technology, and unbroken track record of successful implementations, NetCracker helps eliminate operational and business silos and delivers real-time experience in an on-demand world. For more information, please visit www.NetCracker.com.
NetCracker is a registered trademark of NetCracker Technology Corp. All other company or product names mentioned in this press release may be trademarks or registered trademarks of the respective companies with which they are associated.
About NEC Corporation
NEC Corporation is a leader in the integration of IT and network technologies that benefit businesses and people around the world. By providing a combination of products and solutions that cross utilize the company’s experience and global resources, NEC’s advanced technologies meet the complex and ever-changing needs of its customers. NEC brings more than 100 years of expertise in technological innovation to empower people, businesses and society. For more information, visit NEC at http://www.nec.com.
NEC is a registered trademark of NEC Corporation. All Rights Reserved. Other product or service marks mentioned herein are the trademarks of their respective owners. © 2013 NEC Corporation.