REDWOOD CITY, Calif.--(EON: Enhanced Online News)--LiveOps, Inc., the global leader in cloud contact center and customer service solutions, announced today the company received a Gold Award for LiveOps Learning, a virtual learning certification program for independent contractor agents. LiveOps is a recipient in the category of Excellence in Blended Learning from the Brandon Hall Group Excellence in Learning Awards, one of the most prestigious awards programs in the industry. Brandon Hall Group recognizes companies that have successfully developed and deployed programs, strategies, modalities, processes, systems and tools that have helped companies achieve measurable results.
“Our blended learning program enables LiveOps’ independent at-home agents to improve their performance and help organizations achieve higher order values, answer close to 100 percent of leads, and in general, reach new levels of success.”
“It’s an honor for the LiveOps Learning team to be recognized for its blended learning approach as it plays an instrumental part in the continued success of our agent services,” said Marty Beard, President and CEO, LiveOps. “From sourcing to onboarding to ongoing certification development, we take pride in our ability to leverage the cloud to its fullest potential. Successful completion of certifications enables independent agents to access work opportunities for a variety of industries, including insurance, first notice of loss, direct response, and inbound customer service. In this new era of customer communications, a successful agent certification program is a key part of the formula for customer success."
To improve overall agent performance, LiveOps Learning delivers blended learning, which is the delivery of related content across various formats to best address multiple learning styles. LiveOps offers tools to enhance agent motivation and speed of performance while adding value for organizations. Through their award-winning distance learning program and proven eLearning and certification programs, LiveOps enables agents to deliver better, faster results, creating an immediate impact on a company’s level of service.
“With 90 percent of consumers valuing the ability to communicate with a live person through any channel, it’s essential for agents to be empowered with the right technology and access to the right tools to improve their skills,” said Matt Miles, Director, Learning Services, LiveOps. “Our blended learning program enables LiveOps’ independent at-home agents to improve their performance and help organizations achieve higher order values, answer close to 100 percent of leads, and in general, reach new levels of success.”
Now in its 19th year, The Brandon Hall Group Excellence Awards was one of the first of its kind in the learning industry. In the last several years, the awards have expanded to include additional categories that cover functional areas that are responsible for driving performance within an organization. The awards program aims to recognize the best companies that have successfully developed and deployed programs, strategies, modalities, processes, systems, and tools that have helped companies achieve measurable results. This year’s Excellence in Blended Learning category winners also includes Microsoft, Ernst & Young and Union Bank.
Winners of the Brandon Hall Group Excellence Awards were published on their website. To learn more, please visit: http://go.brandonhall.com/Excellence_Awards_Home.
About LiveOps, Inc.
LiveOps is the global leader in cloud contact center and customer service solutions. More than 300 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, Ideal Living, and Amway New Zealand trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California with European regional headquarters in London, LiveOps supports a wide range of industries including retail, financial, health care, insurance, and high tech. For more information, visit www.LiveOps.com.