WAKEFIELD, Mass.--(EON: Enhanced Online News)--Thousands of professionals came together on October 1 for an extensive array of online and in-person events to celebrate the inaugural Customer Experience (CX) Day, established by the Customer Experience Professionals Association (CXPA). The first CX Day was a global celebration of companies and people who organized events around the world, including Australia, Canada, Finland, Greece, Norway, the United Kingdom and the United States.
“ShopHQ was excited to participate in the first-ever Customer Experience Day”
Customer experience professionals the world around were invited to participate in special events, both live and online, to celebrate customer experience and the professionals who make it happen. The festivities included the announcement of the first-ever CX Impact Awards, created to recognize individuals who have had a significant impact on the field of customer experience management. CX Day even received recognition from the U. S. House of Representatives.
CX Day by the numbers:
- 19 cities in seven countries held local networking meetings that included speakers, breakout discussions, networking, refreshments and more
- Nearly 1,000 people attended one of the in-person events
- More than 500 people registered for a webcast featuring CXPA Chairman Bruce Temkin and Sprint CEO Dan Hesse – a recording is available for viewing
- Nearly 500 people attended or viewed Google+ Hangouts that took place in four regions – Australia, UK, U.S. East Coast and U.S. West Coast.
- A CX Day Twitter Chat resulted in nearly 3,000 tweets discussing several customer experience topics
- 12 popular bloggers participated in an interactive CX Day Blog Carnival
- 12 individuals in three different countries received CX Impact Awards
In addition, a number of companies, such as Busey, Fidelity Investments, New York Life, Scottrade Financial Services, Inc., and ShopHQ held in-house CX Day events, demonstrating their commitment to the value of the CX discipline. These celebrations included workshops, award presentations, social activities and more.
For example, ShopHQ celebrated with their customers during a 24-hour appreciation event on TV, online, mobile and social media. In addition, they announced their annual customer survey results internally during company-sponsored ice-cream socials, and senior executives personally thanked team members while dishing out the treats. Busey’s 900+ associates committed to filling hundreds of mailboxes with handwritten letters of thanks for "Giving Gratitude," their CX day celebration honoring business partners, customers and vendors.
"ShopHQ was excited to participate in the first-ever Customer Experience Day," said Nancy Kunkle, SVP, On-Air Talent and Customer Experience for ShopHQ. "Our team members are focused each day on providing our customers with a positive shopping experience. ShopHQ's CX Day was a great way to formally recognize our accomplishments and the improvements made on behalf of the customer over the last year."
"The first CX Day was an overwhelming success and an incredibly inspiring day, as thousands of CX professionals came together around the world to celebrate our common passion," said Bruce Temkin, CXPA Chairman and co-founder. "I want to thank all of the many volunteers who made CX Day such a memorable event. It was truly a great day for CX!"
The CXPA created the website CXDay.org as a resource to communicate all of the activities scheduled for CX Day. Clarabridge, Inc. and SDL are Platinum Sponsors of CX Day 2013.
CX Day is celebrated on the first Tuesday of October and will take place in 2014 on October 7.
About the CXPA
The Customer Experience Professionals Association is a global, non-profit organization dedicated to the advancement of customer experience management best practices. It provides customer experience management professionals with educational and networking opportunities to help them succeed, and facilitates the industry-wide advancement of the discipline of customer experience management. The CXPA’s members include individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry.
Founded in April 2011, the CXPA has more than 80 Corporate Members and nearly 2,300 customer experience professionals in its community. CXPA Gold Sponsors include Confirmit, ForeSee, Oracle, and Verint. Clarabridge, Inc., Corsential, Interactive Intelligence, Mattersight Corporation, Medallia, ResponseTek and TNS are CXPA Silver Sponsors. For more information, visit www.cxpa.org.
Customer Experience Professionals Association, CXPA, and the CXPA logo are trademarks of the Customer Experience Professionals Association. All other company names mentioned may be trademarks or registered trademarks of their respective holders.