DALLAS--(EON: Enhanced Online News)--PeopleAnswers today announced a software licensing agreement with Teleperformance USA, the world’s largest call center business process outsourcing services provider, to use talent science via the PeopleAnswers HR-focused business solution to improve employee retention and customer service.
“As we continue to grow, the quality of call center staff we employ becomes even more critical to our business and sets our service levels apart from other outsourcers”
“As we continue to grow, the quality of call center staff we employ becomes even more critical to our business and sets our service levels apart from other outsourcers,” said Marcie Ballard, vice president Human Resource Recruiting, Teleperformance USA. “PeopleAnswers creates a simple, science-based hiring process that helps us select candidates who will be more productive, happier on the job and deliver a better customer experience for our clients. Teleperformance USA is a people company and focused on finding candidates who share our company values.”
Teleperformance USA will use the intuitive, cloud-based PeopleAnswers software on its desktop and mobile platforms to evaluate, select and hire contact center employee candidates in two U.S. and one Philippines site before adopting the solution across all Teleperformance USA sites.
These contact center professionals use their unique skills and abilities to provide customer service via phone, email and chat to consumers in many industries. Before they join the team, PeopleAnswers will use unique Predictive Talent Analytics™ to compare the Behavioral DNA® of each candidate to a custom performance profile built for each position to determine hiring recommendations. Recruiters will use PeopleAnswers to prioritize candidates before contacting the top recommendations for interviews.
“Service and growth-focused companies like Teleperformance USA want to bring in the best people to interact with their customers,” said Gabriel Goncalves, CEO and president, PeopleAnswers. “PeopleAnswers goes beyond improving employee retention and is proven to increase customer as well as employee satisfaction, productivity and company profits by using talent science to select the employees who best fit the company culture and each position.”
About Teleperformance USA
Teleperformance USA, the world’s leading provider of outsourced CRM and contact center services, serves companies with customer acquisition, customer care, technical support and debt collection programs. Teleperformance USA has more than 16,000 employees in the USA with another 15,000 employees in the Philippines.
PeopleAnswers, voted one of Dallas’ best places to work, offers personalized Predictive Talent Analytics™ using, secure, cloud-based hiring assessments and custom Performance Profiles to help companies maximize the quality of every hire, reduce turnover and hiring costs, and streamline the selection process. Clients are from multiple industries including financial services, healthcare, hospitality, property management, restaurant and retail. For more information, please visit www.PeopleAnswers.com and http://blog.PeopleAnswers.com/.
© 2013 PeopleAnswers, Inc. The information contained herein is subject to change without notice. The only warranties for PeopleAnswers products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. PeopleAnswers shall not be liable for technical or editorial errors or omissions contained herein.