BILLINGS, Mont.--(EON: Enhanced Online News)--While the concept of work at home customer service jobs has been around for years, interest and utilization have recently grown exponentially. Propelled by the adoption of IP (Internet Protocol) telephony, more contact centers are getting serious about ramping up their home agent program. Many pilots for home agents are now expanding into larger agent populations and compelling companies to take a closer look at its benefits and risks.
“We’re looking for people who are friendly, energetic and engaging over the phone to handle inbound customer service calls”
NOVO 1 is one of the leading customer experience solution companies in the country and has been experiencing 30% annual growth over the past 3 years. To keep pace with this growth, the company is expanding its work at home business model and plans to hire 50 new employees from Montana within the next month.
“There are numerous reasons people desire to work from their own home including children, elderly parents, disabilities, medical conditions, flexible schedules, additional income, location and more,” said Mike Satterlee, NOVO 1 Billings Site Director. “Working from a home office is not for everyone. It requires personal self-discipline and the ability to work independently. However, lifestyle benefits from schedule flexibility and better work-life balance to leaving a smaller carbon footprint are attractive advantages to many at-home workers. In addition, at-home workers save thousands of dollars per year avoiding gas and vehicle maintenance for commutes, clothing and dry cleaning expenses and eating out.”
Companies benefit by creating a robust virtual contact center with improved business continuity and having a dedicated, experienced workforce capable of working independently without visual supervision. This all begins with sound hiring practices and clear performance guidelines.
“We’re looking for people who are friendly, energetic and engaging over the phone to handle inbound customer service calls,” said Satterlee. “Positions are available for licensed and non-licensed health insurance advisors and general customer service representatives. The key job qualifications are excellent critical thinking and communication skills, including verbal, computer and written. Candidates must have their own computer, a high speed internet connection and a telephone land line to be eligible for these positions.”
“The profile of the at-home worker is that they are usually individuals who are well-educated and mature, with a variety of professional and life experiences,” says work at home expert Michele Rowan, President and CEO of Customer Contract Strategies. “Typical at-home customer service agents include new parents with prior professional experience, retiring baby boomers, temporarily or permanently disabled or homebound individuals, empty nesters, graduate or college students, artists, actors, and writers who want part-time supplemental jobs to support their core passion.”
In addition to work at home opportunities, NOVO 1 has permanent full-time positions available at its Billings office located on Alderson Avenue. The company offers competitive salary and a comprehensive benefits package. Paid classroom and on-the-job training are provided. Flexible work schedules are available and premium rates are offered for bilingual Spanish/English employees.
NOVO 1 offers an on-line application and telephone interview process for remote employee candidates. To learn more and apply, visit: www.novo1.com/careers.
Job Hotline: 406-281-9231
About NOVO 1:
Since 1987, NOVO 1 has been dedicated to tailoring contact center solutions to support clients’ business goals in building customer relationships and growing their brands. NOVO 1′s Customer Obsession Program ™ and Smart Desktop Solutions™ incorporate game-changing technology and top 1% industry best-practices to design customized solutions to provide ideal customer experiences. Find out more online at: www.NOVO1.com.