STAMFORD, Conn.--(EON: Enhanced Online News)--HomeServe USA (HomeServe), a leading provider of home emergency repair service plans, announced it has reached its ten-year anniversary of providing service to homeowners in North America. HomeServe’s plans protect homeowners from the expense and inconvenience of water, sewer, electrical, HVAC and other home emergencies. To mark its continued commitment to customer satisfaction, the company also released a “Customer Charter” which reinforces HomeServe’s commitment to delivering a high quality service experience to customers. The Customer Charter has been published on the company’s website.
“When a water line needs repair, customers frequently turn to us for answers, not knowing or expecting that they will be responsible for repairs”
HomeServe USA, the American arm of HomeServe plc, was established in 2002 in Miami, FL and began providing service to customers in 2003. The company expanded to Stamford, CT in 2008 and added additional offices in 2010 in Chattanooga, TN and technician sites in the metro New York and New England areas. Today, HomeServe provides service plans to over 1.4 million homeowners in the US and Canada through partnerships with leading utilities and directly to consumers under the HomeServe brand.
“Home emergency repairs like water line breaks, and HVAC system problems are typically not covered by basic homeowners insurance and leave homeowners with expensive repair bills. When these emergencies happen, HomeServe offers a fast and reliable solution, bringing local, licensed contractors, or our own qualified technicians, to customers’ homes for repairs,” said Tom Rusin, CEO of HomeServe USA. “We are proud to have a 97% customer satisfaction rating year to date and look forward to our continued commitment to current and future customers with our Customer Charter.”
HomeServe has more than 35 utility partners that offer its protection programs to customers. Aqua America, Inc., one of the largest publicly traded water utilities in the United States, was HomeServe’s first utility partner in 2003, and has since expanded the HomeServe program to 91,000 of its customers in six states including: Illinois, Indiana, New Jersey, Ohio, Pennsylvania, Virginia and Texas.
“When a water line needs repair, customers frequently turn to us for answers, not knowing or expecting that they will be responsible for repairs,” said Nicholas DeBenedictis, Chairman, President and CEO of Aqua America, Inc. “We are proud of our partnership with HomeServe, which helps us educate our customers and offer them a solution to protect against these expensive repairs.”
This month, via a direct mail offer, HomeServe is offering its Water Service Line Protection Plan to homeowners in California, Colorado, Connecticut, Illinois, Michigan, Missouri, Oklahoma and South Carolina. Homeowners across all states are invited to visit www.yourserviceplans.com to find out about plans available in their area.
HomeServe USA Corp (HomeServe) is an independent provider of home emergency repair service plans. For over a decade, the company has protected homeowners against the expense and inconvenience of water, sewer, electrical, HVAC and other home emergencies by providing affordable coverage and quality service. HomeServe serves over 1.4 million homeowners in the US and Canada and dedicates itself to being a customer-focused company providing best-in-class emergency repair plans through leading utility partners and directly to consumers. For more information about HomeServe, please go to www.homeserveusa.com, follow us on www.twitter.com/homeserveusa and like us on Facebook at www.facebook.com/homeserveusa.