INDIANAPOLIS--(EON: Enhanced Online News)--Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has been awarded Frost & Sullivan’s 2013 Cloud-based Contact Center Solutions Company of the Year, North America.
“Frost & Sullivan believes that one of the most important ways in which Interactive Intelligence demonstrates its customer value leadership is through the breadth of deployment options. …Interactive Intelligence also provides value through the ease with which customers can deploy its cloud solution with minimal risk.”
According to the Frost & Sullivan award report, “Interactive Intelligence was one of the early providers of cloud-based contact center solutions, first offering a cloud service in the early 2000s, then re-architecting it and launching it as Interactive Intelligence CaaS℠ in 2009. The level of security, reliability, experience, breadth of functionality, flexibility and minimal risk offered by Interactive Intelligence has helped support its growth in the cloud market.”
This Frost & Sullivan award is given annually to a single cloud-based contact center vendor based on how it performs against key competitors in the following areas: growth strategy excellence; growth implementation excellence; degree of innovation with products and technologies; leadership in customer value; and leadership in market penetration.
Interactive Intelligence outranked its top two competitors with an overall score of 9.2 out of 10, compared to 8.6 and 8.4 respectively. Interactive Intelligence scored a perfect 10 in growth strategy excellence, growth implementation excellence, and leadership in customer value.
In a statement from the award report about Interactive Intelligence’s leadership in customer value, the analyst firm had this to say: “Frost & Sullivan believes that one of the most important ways in which Interactive Intelligence demonstrates its customer value leadership is through the breadth of deployment options. …Interactive Intelligence also provides value through the ease with which customers can deploy its cloud solution with minimal risk.”
The Interactive Intelligence CaaS℠ solution offers a broad feature-set – from multichannel routing and interactive voice response, to Web chat and predictive dialing -- for mid-size to large contact centers. Interactive Intelligence also offers CaaS Small Center℠, a cloud solution designed for organizations with between 10 and 50 contact center agents.
For the past three years Interactive Intelligence has received a Frost & Sullivan Company of the Year Award, North America for its contact center solutions.
About Interactive Intelligence’s combined on-premises and cloud solutions, Frost & Sullivan had this to say in the award report: “Interactive Intelligence has grown a feature-rich set of contact center offerings with a large and loyal customer base. …Interactive Intelligence CaaS is a jewel in this impressive solution mix that scales and changes as business needs require.”
For more information about the Interactive Intelligence cloud solutions, visit http://www.inin.com/solutions/Pages/Cloud-based-Solutions.aspx.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company’s solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine’s 2013 Top 500 Global Software and Service Providers, and is the recipient of TMC’s Cloud Computing Magazine’s 2012 Cloud Computing Excellence Award. It has received Frost & Sullivan’s Company of the Year Award, Contact Center Systems, North America, for the last three consecutive years. Interactive Intelligence employs more than 1,500 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or firstname.lastname@example.org; on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
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