NEW YORK--(EON: Enhanced Online News)--UBS Equity Plan Advisory Services today announced that, for the second consecutive year, it has earned the highest rating for partial plan administration satisfaction and top rating for full plan administration satisfaction. UBS is the only firm to be so highly rated in 2013 for both full and partial plan administration in the survey conducted by Group 5, an independent research and consulting firm.
“Client feedback is critical to us and we are committed to continuous improvement of our service delivery.”
"We are committed to advising our clients by providing customized solutions and executing on those solutions. Achieving such high levels of customer satisfaction in both full and partial administration is evidence that our commitment to this business is paying off and that we are successfully meeting our clients needs," said Michael Barry, head of UBS Equity Plan Advisory Services.
Strong Marks for Account Support
UBS understands the importance that account support plays in developing and maintaining strong partnerships with clients. UBS received top ratings from partial administration clients for the ability of account support to resolve requests, problems or errors, keeping sponsors informed of regulatory changes and industry trends, and has the highest rating for adding value through sharing best practices and suggesting solutions. In addition, UBS was also top rated by full administration clients for overall service from account support staff and responsiveness of account support.
Addressing the complexities of global workforces
Ninety percent of UBS clients have plan participants around the world, and these clients put a premium on the ability to support international employees. Both full and partial administration clients gave UBS the highest rating for overall satisfaction with international plan participant service. UBS also received the highest ratings from partial administration clients for the ability to support foreign tax withholdings and for successfully delivering proceeds in multiple currencies.
Helping employees create wealth through equity awards
Companies rely on their equity compensation plans to help attract and retain key talent. Stock plan administrators can help those employees understand the value of equity awards and demonstrate how they play an important role in individual employees' personal wealth. UBS received highest ratings on the partial administration side for overall satisfaction with brokerage services, execution of plan participant transactions, and functionality of US plan participant website. Respondents to the Group 5 survey also gave UBS the highest ratings in both full and partial administration for US executive services such as Section 16, Rule 144 and Rule 10b5-1 plans, and for wealth management services.
"It is very gratifying that clients value our account support, global reach and ability to educate and provide access to advice for their employees," Barry said. “Client feedback is critical to us and we are committed to continuous improvement of our service delivery.”
In the past four years, UBS has invested nearly $200 million to bring clients cutting-edge technology and industry expertise. Serving more than 125 companies representing one million-plus participants in over 150 countries, UBS Equity Plan Advisory Services offers comprehensive plan administration and transaction solutions, helping employees understand the true value of their rewards, regardless of their level of sophistication.
The Group 5 2013 Stock Plan Administration Satisfaction Study includes ratings from 836 plan sponsors representing 2,497 plans on their satisfaction with outside plan administration services and commercial stock plan administration systems. The study was conducted from May 15 to July 12, 2013.
Notes for Editors
About UBS Wealth Management Americas
UBS Wealth Management Americas provides advice-based relationships through financial advisors who deliver a fully integrated set of products and services specifically designed to address the needs of ultra-high net worth, high net worth and core affluent individuals and families. It includes the Wealth Management U.S. business, the domestic Canadian business and the international business booked in the United States.
UBS AG and its subsidiaries draw on a 150-year heritage to serve private, institutional and corporate clients worldwide, as well as retail clients in Switzerland. Its business strategy is centered on its pre-eminent global wealth management businesses and its universal bank in Switzerland. Together with a client-focused UBS Investment Bank and a strong, well-diversified UBS Global Asset Management business, UBS will drive further growth and expand its premier wealth management franchise. UBS is present in all major financial centers worldwide. It has offices in 57 countries, with about 35% of its employees working in the Americas, 36% in Switzerland, 17% in the rest of Europe, the Middle East and Africa and 12% in Asia Pacific. UBS employs about 62,000 people around the world. Its shares are listed on the SIX Swiss Exchange and the New York Stock Exchange (NYSE).