NASHVILLE--(EON: Enhanced Online News)--Sitel, a leading global customer care provider, today announced that The Prêmio de Excelência em Contact Center (PECC) by Você S/A National Corp Magazine, has awarded the company the esteemed “Excellence Award in Contact Centre” award. Sitel was recognized for their outstanding development of management practices and their continuous search for better results in strategic areas, persons, processes and technologies in partnership with Merck & Co. Inc., a global healthcare leader.
“This honor is a testament to the excellent work between Merck and Sitel’s highly dedicated agents, pharmaceutical team and management.”
The PECC awards recognize companies such as Sitel for superior achievements in ethics, transparency, expertise in process assessment, independence and value to the professionals and companies involved. Sitel provides inbound and outbound call center outsourcing services from three locations in Brazil. Sitel's contact center agents deliver customer care in Portuguese, Spanish and English. The PECC conducted audits during the month of May at company’s Brazil-based call centers.
“Sitel is proud to be recognized for outstanding customer care on behalf of Merck. This award further demonstrates the commitment of both companies to provide patients and healthcare professionals with best-in-class customer service,” said Raul Navarro, general manager LatAm at Sitel. “This honor is a testament to the excellent work between Merck and Sitel’s highly dedicated agents, pharmaceutical team and management.”
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 28 years of industry experience, Sitel’s 58,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 120+ domestic, nearshore and offshore centers in 24 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.