WAKEFIELD, Mass.--(EON: Enhanced Online News)--The winners of the inaugural "CX Impact Awards" were announced today by the Customer Experience Professionals Association (CXPA), the international non-profit organization created to guide and enhance the growing field of customer experience management. The announcement kicked off the first observance of CX Day, a global celebration of companies and people who are delivering great experiences to customers.
“I congratulate the winners, and I also congratulate all the hard-working CX professionals around the world who are celebrating with us today. It's a great day for CX!”
The awards were created to recognize individuals who have had a significant impact on the field of customer experience management. The CXPA invited customer experience professionals to nominate people whose achievements had impressed them. The winners are:
Ashish Mehta, Member of Technical Staff, Adobe Systems India
Alicia Holloway, Claims Adjustor, Arizona Public Service Company
Patti Hoerner, Manager, Customer Experience, Blue Cross Blue Shield Michigan
Pamela Jo Hynes, Vice President of Client Success and Education, Interactive Intelligence, Inc.
Ryan Pellet, Senior Vice President, Nexidia
Stephanie Bottner, General Manager, Pear Tree Greetings
Stephenie Hoehndorf, Director, Global Client Loyalty and Retention Intelligence, Savvis, a CenturyLink Company
Misia Tramp, Vice President of Insight and Innovation, SDL
Sue Roberts, Customer Experience Programme Manager, Shop Direct
Scott Burditt, SVP Client Experience and Channel Management, UMB Financial
Nancy Porte, Vice President, Customer Experience, Verint
Noah Grayson, Senior Vice President, Consulting Services and Strategic Account Manager, Walker
"We’re thrilled to recognize the first wave of CX Impact Award winners, and it’s great to see a mix of practitioners and vendors who represent the CX ecosystem," said Bruce Temkin, CXPA Chairman and co-founder. "I congratulate the winners, and I also congratulate all the hard-working CX professionals around the world who are celebrating with us today. It's a great day for CX!"
Nominations for the CX Impact Awards were accepted at the CXDay.org website. The panel of judges that selected the winners consisted of:
Parrish Arturi, Senior Vice President, Customer Experience, Fidelity Investments, CXPA Co-chairman
Jeanne Bliss, President, Customer Bliss
Ginger Conlon, Editor-in-Chief, "Direct Marketing News"
Jeff Frank, Owner/President, Simplicity Sofas
Aimee Lucas, CX Transformist and Vice President, Temkin Group
Colin Shaw, CEO, Beyond Philosophy
CX Day in-person meetings in 19 cities across five countries today include speakers, breakout discussions, networking, refreshments and more. Online events are also taking place, including four Google+ Hangouts across time zones, a webcast featuring CXPA Chairman Bruce Temkin and Dan Hesse, CEO of Sprint Corporation, a Twitter chat led by Ingrid Lindberg, Chief Experience Officer of Prime Therapeutics, and a CX Blog Carnival. There is no charge to attend a CX Day meeting, but registration is required. Details about all meetings are available from the website. Additionally, a number of companies are holding in-house CX Day celebrations.
The CXPA has created the website CXDay.org as a resource to communicate all of the activities scheduled for CX Day. Clarabridge, Inc. and SDL are Platinum Sponsors of CX Day 2013.
About the CXPA
The Customer Experience Professionals Association is a global, non-profit organization dedicated to the advancement of customer experience management best practices. It provides customer experience management professionals with educational and networking opportunities to help them succeed, and facilitates the industry-wide advancement of the discipline of customer experience management. The CXPA’s members include individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry.
Founded in April 2011, the CXPA has more than 80 Corporate Members and nearly 2,300 customer experience professionals in its community. CXPA Gold Sponsors include Confirmit, ForeSee, Oracle, and Verint. Clarabridge, Inc., Corsential, Interactive Intelligence, Mattersight Corporation, Medallia, ResponseTek and TNS are CXPA Silver Sponsors. For more information, visit www.cxpa.org.
Customer Experience Professionals Association, CXPA, and the CXPA logo are trademarks of the Customer Experience Professionals Association. All other company names mentioned may be trademarks or registered trademarks of their respective holders.