NEW YORK--(EON: Enhanced Online News)--Centina Systems, a leading provider of service assurance and service quality management solutions for communications service providers (CSPs) worldwide, has announced the results of its 2013 Customer Survey.
“The entire product's capabilities and functionality are unparalleled in this industry.”
The results are conclusive validation of Centina Systems’ value proposition to deliver significant, measurable ROI in cost savings and improved customer experience as a direct result of deploying NetOmnia™ solutions for service assurance and network performance management.
The survey encompassed over 20 customers spanning 3 continents across Fixed and Mobile Providers, Cable MSOs and Carrier's Carriers offering voice, video, data, wireless, mobile backhaul and Ethernet services to millions of customers worldwide.
The 2013 Customer Survey, deployed by Centina Systems, was a quantitative survey of Centina’s customers. Overall, the survey shows that the NetOmnia™ service assurance solution has improved network performance by an average of 58 percent.
Additional highlights of the Customer Survey results show that NetOmnia™:
- Decreased ongoing system administration by 60 percent compared to previous systems.
- Improved troubleshooting time by 58 percent.
- Improved end customer satisfaction by 50 percent.
- Improved mean time to repair (MTTR) by 40 percent.
- Reduced network downtime by an average of 35 percent.
"When I answered the 2013 Customer Survey it was hard to limit my top reasons for how NetOmnia™ is a differentiator for American Support," said Matt Zemon, President and CEO at American Support. “The entire product's capabilities and functionality are unparalleled in this industry.”
“We are pleased that the results of the 2013 Customer Survey confirmed that our NetOmnia™ solution substantially streamlines carrier operations,” said Anand Gonuguntla, Co-founder and CEO at Centina Systems. “NetOmnia™ provides a superior, 360-degree view into network performance across multiple devices and elements, and gives CSPs the tools they need to efficiently identify and resolve issues before they impact the customer experience.”
With pre-integrated support for 550+ different device types from 100+ vendors, enhanced workflow management, advanced reporting and dashboards, and flexible SLA management, the NetOmnia™ solution offers actionable insight into today’s unprecedented scale of network and performance information, while meeting operational expenditure savings and time-to-market requirements.
Learn more about how Centina Systems is redefining service assurance with the latest version of its platform, NetOmnia™, at www.centinasystems.com.
About Centina Systems
Centina Systems is the global leader in innovative network performance and agile service assurance solutions. The company focuses on helping operators and enterprises worldwide support both established and emerging services and business models, through unparalleled end-to-end visibility into the operational performance of their infrastructure.
Centina’s NetOmnia™ family of assurance and management solutions have redefined the market approach to assurance, incorporating features like enhanced SLA management, real-time, visual data analytics, customizable reports and dashboards for dynamic network views, and an integrated, plug-and-play architecture that provides actionable intelligence across hundreds of device-types and multiple types of networks. For more information, visit www.centinasystems.com.