NASHVILLE, Tenn.--(EON: Enhanced Online News)--Sitel, a leading global customer care provider, announced today that it has doubled the size of its Sitel Work@Home Solutions program in the past nine months and is actively recruiting nationwide in the U.S. to fuel further growth in the program for the balance of 2013 and beyond.
“Sitel is transforming the at-home customer care model with best-in-class service to meet the modern needs of our clients and their customers”
Work-at-home agents represent one of the fastest-growing outsourced customer service sectors, and Sitel is leading the way. The company has provided at-home customer care, sales and support services since 2009. Sitel’s Work@Home Solutions program delivers great efficiencies and access to agents with specialized skill sets for clients, premium service for their customers and flexibility for better work/life balance for agents.
Home-based agent solutions can often solve for the complex parts of a complete customer care solution. Sitel’s Work@Home Solutions program provides specialty agents with unique training, language capabilities and availability. As companies in every industry are looking to provide better, more competitive customer care with fewer resources, at-home agents are the solution.
“Sitel is transforming the at-home customer care model with best-in-class service to meet the modern needs of our clients and their customers,” said Sean Erickson, chief global markets and infrastructure officer for Sitel. “Sitel’s Work@Home Solutions helps our customers meet the demands and expectations created by today’s multi-channel, multi-device marketplace.”
Customer experience has become the point of brand differentiation. By tapping subject-matter experts specifically aligned to customer needs, Sitel’s Work@Home Solutions program provides premium care that aligns to the timing and channel of the customer’s choosing. Sitel’s Work@Home Solutions is backed by an unmatched level of training, continuous monitoring and performance management. The program provides clients with a secure customer-focused solution that delivers the highest performance standards and the best qualified talent across diverse geographies.
Sitel’s Work@Home Solutions programs are tailored for specific verticals, such as retail, healthcare, telecom and financial services, among others. The program offers a variety of services, including customer care, technical support, sales and more. To learn more about Sitel’s Work@Home Solutions, download resources and watch videos, visit http://www.sitel.com/solutions/main_wh.php.
Experienced customer care professionals interested in joining Sitel’s Work@Home Solutions program are invited to apply online in Sitel’s “Careers” section at www.sitel.com.
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 28 years of industry experience, Sitel’s 58,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 120+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.