CHICAGO--(EON: Enhanced Online News)--For the second consecutive year, Cigna's (NYSE:CI) open access-type health plans, which include Cigna's Preferred Provider Organization (PPO) and Open Access Plus (OAP) health plans, are the top-ranked among similar plans in Illinois*, according to National Committee for Quality Assurance’s (NCQA’s) Private Health Insurance Plan Rankings 2013-2014**.
“Rankings such as NCQA’s give us important insights into our areas of strength, such as our 24x7 customer service and our health management programs, and also help identify areas where we can continue to improve.”
The rankings are based on NCQA's measurement of a health plan's performance in three categories: improving health care quality, providing responsive customer service and achieving high scores on NCQA accreditation surveys.
“The majority of our customers in Illinois are enrolled in our open access plan, so we are pleased that the plan performed well in the rankings,” said Sue Podbielski, Cigna's Chicago-based president and general manager for Midwest markets. "Rankings such as NCQA’s give us important insights into our areas of strength, such as our 24x7 customer service and our health management programs, and also help identify areas where we can continue to improve.”
NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care.
The rankings are based on the voluntary submission of health care quality results as measured through HEDIS®, customer service scores based on customer surveys through Consumer Assessment of Healthcare Providers and Systems (CAHPS®) and participation in NCQA’s accreditation program for health plans. More information on the rankings is available at www.ncqa.org
In total, some 569 private health plans are included in the rankings; 484 are given a numerical ranking by NCQA. The rankings included the PPO and Open Access Plus plans from Cigna Health and Life Insurance Company and Connecticut General Life Insurance Company in Illinois.
*NCQA’s Private Health Insurance Plan Rankings 2012-2013 and NCQA’s Private Health Insurance Plan Rankings 2013-2014
**The national ranking for Cigna Health and Life Insurance Company and Connecticut General Life Insurance Company in Illinois is 109.
Cigna Corporation (NYSE: CI) is a global health service company dedicated to helping people improve their health, well-being and sense of security. All products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Connecticut General Life Insurance Company, Cigna Health and Life Insurance Company, Life Insurance Company of North America and Cigna Life Insurance Company of New York. Such products and services include an integrated suite of health services, such as medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products including group life, accident and disability insurance. Cigna maintains sales capability in 30 countries and jurisdictions, and has approximately 80 million customer relationships throughout the world. To learn more about Cigna®, including links to follow us on Facebook or Twitter, visit www.cigna.com.