SAN DIEGO--(EON: Enhanced Online News)--The Service Industry Association (SIA), a non-profit association of enterprises involved in the support of high technology products, announced the success of its recent San Francisco roundtable held on September 12. Presentations from industry thought leaders MSPAlliance and OnForce shared relevant current and future considerations about the direction of service from a technology support perspective and that of managing internal and outsourced employees, two topics very crucial to the service leaders represented by SIA’s members and guests.
“As a first-time guest to the SIA, we were impressed by the level of engagement and information that was shared amongst partners and competitors alike”
Charles Weaver, Co-Founder and CEO of the MSPAlliance, a standards and certification body for cloud and managed service professionals kicked off the discussion to address important industry trends. George Kostakos, VP & General Counsel of OnForce, then shared his legal expertise, focusing on employee vs. contractor classifications and issues as well as federal and state compliance requirements.
“As a first-time guest to the SIA, we were impressed by the level of engagement and information that was shared amongst partners and competitors alike,” stated Philip Kennedy, VP Product Management for Baxter Planning Systems. “A company deeply entrenched in helping to solve the service issues that the SIA embraces, Baxter Planning looks forward to working hand-in-hand with the association to support its efforts as a new member.”
About the SIA
The mission of the Service Industry Association is to promote service partnerships and to serve as a forum for members to enhance their businesses and the betterment of the industry. The SIA was founded in 1985 as the leading trade association for companies engaged in the repair of digital hardware and those that support the high technology service industry. Members include independent service providers, consultants, software companies, OEMs, and logistics support companies. The SIA was instrumental in fighting for the rights of end users in the Right to Repair Act (part of the DMCA since 1998), supported many court briefs, white papers and complaints filed with the U.S. Department of Justice, all 50 states attorneys general, European Council, and Canadian Commission in support of open and competitive service. Member companies cover the globe and include North America, South America, Europe and APAC. Learn more about the SIA at www.servicenetwork.org.
Upcoming SIA events include:
- September 26, 2013 – Singapore
- December 5, 2013 – Ft. Lauderdale, Florida
- March 30-April 1, 2014 – Annual Service Industry Executive Summit