MIAMI--(EON: Enhanced Online News)--Today’s young travelers are smart consumers, demand customized and adventurous trips, and rely heavily on social interaction for recommendations when considering a certain destination and activities. This according to a new report from Amadeus, a leading provider of advanced technology solutions for the global travel industry, which also highlights the role of new technologies in continuing to drive and impact the way younger generations travel.
“Our NextGen research illuminates the unique characteristics of this up-and-coming group and showcases the need and opportunity for the travel industry to adapt. Technologies that enable customization, social engagement and on-the-go access through mobile devices will certainly be key.”
The report, “Trending with NextGen Travelers,” profiles the new generation of traveler which is poised to impact the travel industry and the technology that serves them far into the future. A series of interviews with young, adventurous and explorative travelers -- ages 18-30 from around the world -- informed the report and the insightful conclusions about what these travelers want both now and in the future.
Three key themes emerged related to the ever-demanding and evolving needs of the group. The report found that NextGen travelers possess the following traits:
Informed and empowered consumers: These travelers are digital natives and Internet experts. This empowers them to build personalized travel packages and therefore even challenge the status quo of traditional experts. They expect 24/7 access to information and will often do their trip shopping on their own. These travelers also want a seamless channel experience through their smart devices, so ideally information should be available on mobile devices, tablets and on a user’s computer. As shoppers, NextGen travelers also bond with brands they find relevant and reliable and look for transparent cost information and differentiation elements for products or trip packages.
Shift from “tourist” to “explorers”: NextGen travelers are looking for “something different.” They want content specifically tailored to them and that need does not change when it comes to booking travel. It is essential that travel companies offer authenticity, inspiration and co-creation when it comes to their travel experience. Positive collaboration that sparks inspiration between the traveler and brand will lead to a better overall experience and strong, long-lasting relationships with the NextGen consumer.
Socializing is second nature: They like to be in contact with others to share experiences and a mobile world allows for the connection to develop around the clock. NextGen travelers demand this connectivity from their favorite brands, in and outside of travel. Making information that is pre-downloadable, available offline, or “light” for limited data usage are important factors for offerings from travel brands. This also allows travelers to engage with content across borders, in spite of potential data or mobile limitations existing from country to country.
“Understanding trendsetters and top travelers of the future is fundamental for us to continue to innovate and develop tools and technologies that satisfy consumers’ changing needs,” said Scott Alvis, Chief Marketing Officer, Amadeus North America. “Our NextGen research illuminates the unique characteristics of this up-and-coming group and showcases the need and opportunity for the travel industry to adapt. Technologies that enable customization, social engagement and on-the-go access through mobile devices will certainly be key.”
To download a copy of the study issued by Amadeus North America, please go to: http://bit.ly/nextgentraveler
Notes to the editors:
Amadeus is a leading provider of advanced technology solutions for the global travel industry. Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies).
The Amadeus group employs around 10,000 people worldwide, across central sites in Madrid (corporate headquarters), Nice (development) and Erding (operations), as well as 71 local Amadeus Commercial Organizations globally.
The group operates a transaction-based business model. For the year ended December 31, 2012 the company reported revenues of €2,910.3million and EBITDA of €1,107.7 million.
Amadeus is listed on the Spanish Stock Exchange under the symbol "AMS.MC" and is a component of the IBEX 35 index.
To find out more about Amadeus please visit www.amadeus.com