NEW YORK--(EON: Enhanced Online News)--Align, the technology infrastructure solutions company, announced today that Align Managed Services will leverage the ServiceNow Service Automation platform to enhance service delivery and governance across the Align Managed Services solutions.
“Align provides valuable experience and expertise to deliver best of breed IT service automation to customers.”
Align Managed Services provides clients with a platform for running the business of IT, which includes self-service IT capabilities, hosted computing, monitoring and management solutions. Align delivers full transparency and instant visibility to clients while providing a robust pool of skilled resources and sophisticated management tools. The ServiceNow platform is a key component of this system, helping Align to ensure the incident management team immediately handles any service-affecting event. The Align infrastructure as a service (IaaS) cloud hosting solution will also leverage ServiceNow as the basis for its client service portal.
“We are building an advanced infrastructure to support our clients, one that leverages our decades of experience with the most innovative tools available today,” says Brandon Travan, director of managed services at Align. “With its industry-leading IT service automation platform, integrating ServiceNow provides our clients with a transparent view into the health of their environment and gives Align the ability to respond quickly to any service need. We are proud to make the ITIL governance capabilities of ServiceNow available to our clients at no additional cost.”
ServiceNow enables IT to simplify and consolidate redundant systems to a single system of record, automate manual processes and deliver a consumerized service experience to the enterprise. The highly configurable and extensible ServiceNow platform allows ‘citizen developers’ to rapidly create new applications that use a forms-based workflow to automate and manage service relationships throughout the enterprise.
“ServiceNow partners with top managed service providers to extend the power of the enterprise IT cloud to a broad range of customers for running the business of IT,” said Tom Moore, vice president of service provider sales at ServiceNow. “Align provides valuable experience and expertise to deliver best of breed IT service automation to customers.”
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Align is a global technology infrastructure solutions firm with key competencies in technology optimization initiatives — designing, deploying, moving and consolidating technologies and advanced network infrastructures. Since 1986, the world's leading firms have relied on Align to enable business and IT alignment and to deliver solutions for business change and growth.
With offices in New York, London, Chicago, San Francisco and New Jersey, Align supports clients of any size, location or marketplace. Combining project management skills, expert knowledge of technology systems and a true team spirit, Align has successfully managed some of the most challenging IT projects.
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