SAN FRANCISCO--(EON: Enhanced Online News)--A recent CSO Insights study revealed that 42% of inside sales reps don’t have the data they need before making outbound calls. With the launch of its new browser phone for Salesforce.com customers at TwilioCon, RingDNA is fast positioning itself as the solution. One click on any phone number in Salesforce launches a Chrome extension that instantly delivers data about any contact from LinkedIn, Twitter, Facebook and Salesforce’s Chatter.
“With Twilio’s enterprise-strength telephony APIs integrated into RingDNA, we can focus on creating products that will revolutionize the way inside sales teams work.”
Unlike traditional VoIP solutions such as Skype, RingDNA’s products for inside sales are squarely focused on the needs of sales reps and the sales managers that coach them. An independent study by Nucleus Research focusing on Appirio, a global cloud services provider, found that RingDNA’s ability to automatically display social feeds not only saved Appirio reps valuable time, but also helped increase sales productivity.
“Sales calls were once something that were only heard, not seen,” said Twilio CRO Bobby Napiltonia. “RingDNA is offering a completely transformative solution for inside sales teams that helps reps close more deals.”
In addition, every call taken or made through the Chrome extension is automatically logged in Salesforce.com, a feature that the Nucleus case study found increased data capture for Appirio by about 25%. Aside from the obvious benefit of saving reps from entering data into their CRM, the additional data is important for sales managers that want greater visibility for sales forecasting and coaching.
“We’re transforming the business phone into something that can increase sales performance and deliver critical analytics,” said RingDNA CEO & Founder Howard Brown. “With Twilio’s enterprise-strength telephony APIs integrated into RingDNA, we can focus on creating products that will revolutionize the way inside sales teams work.”
RingDNA customers can download the extension instantly at https://chrome.google.com/webstore/detail/ringdna-browser-phone-for/ikbpdcghlimfdhlobicgekjnpgmeecpm. To sign up for an account, visit RingDNA.com
RingDNA is changing the way that businesses take and make phone calls. We provide powerful web and mobile apps that connect the business phone to CRM, social media and other sources of rich contact data. Marketers discover which efforts and channels drive the most valuable sales calls. Sales managers gain real-time insight into sales call activity. Sales agents are able to close more deals thanks to sales intelligence data delivered before, during and after every call.
Twilio (www.twilio.com), the cloud communications company, is reinventing telecom by merging the worlds of cloud computing, web services and telecommunications. Twilio provides a telephony infrastructure web service in the cloud, allowing web developers to integrate phone calls, text messages and IP voice communications into their web, mobile and traditional phone applications. The company is privately held and is headquartered in San Francisco, California.