ATLANTA & ELIZABETHTOWN, Ky.--(EON: Enhanced Online News)--Assurant Solutions, a global leader in mobile device protection, and Kentucky-based wireless carrier Bluegrass Cellular today announce the release of Pocket Geek, an innovative mobile self-help app designed to help Bluegrass Cellular customers anticipate, diagnose and solve technical problems with their own mobile devices.
“Our research shows that consumers want more control over their mobile devices and cite self-help as their first choice when trying to resolve device issues. Pocket Geek makes self-diagnosis and resolution a much more viable possibility, which in turn, can help reduce the instance of unnecessary return shipments.”
Pocket Geek can be downloaded free of charge to a Bluegrass Cellular mobile device where it runs in the background and supplies diagnostic information. When Pocket Geek identifies a potential problem, it alerts the user and, when possible, offers do-it-yourself solutions to prevent or fix the problem.
“We are pleased to partner with Assurant Solutions to offer Pocket Geek to our customers,” said Barry Nothstine, Vice President of Sales and Marketing for Bluegrass Cellular. “Our customers rely on their mobile devices every day to stay connected with their communities. With Pocket Geek, our customers can now access helpful hints and alerts that help them monitor the health of their devices. We believe Pocket Geek will help shorten the learning curve given today’s sophisticated technology and help people get the most out of their devices.”
In addition to diagnostic tools, Pocket Geek also provides technical support and a library of how-to scenarios that helps users learn more about the intricacies of their devices. If more personal help becomes necessary, Bluegrass Cellular customers can simply tap the screen to access a live agent for extra help.
“Bluegrass Cellular has a reputation as a pioneer, so it’s fitting that they are the first to bring this innovative tech-support tool to their customers,” said Manny Becerra, president of Assurant Solutions Mobile Services. “Our research shows that consumers want more control over their mobile devices and cite self-help as their first choice when trying to resolve device issues. Pocket Geek makes self-diagnosis and resolution a much more viable possibility, which in turn, can help reduce the instance of unnecessary return shipments.”
Pocket Geek was developed by Assurant Solutions in partnership with Mobile Defense, a leading provider of enterprise-grade mobile services.
About Assurant Solutions
Assurant Solutions’ businesses develop, underwrite, market and administer specialty insurance, extended service contracts and other risk management solutions through collaborative relationships with leading financial institutions, retailers, wireless carriers, manufacturers and other entities. With operations in 25 locations, including executive offices in Atlanta, Ga., Assurant Solutions serves clients and their customers in countries throughout North America, the Caribbean, Latin America, Europe and Asia. www.assurantsolutions.com
Assurant Solutions is part of Assurant, a premier provider of specialized insurance products and related services in North America and select worldwide markets. Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has approximately $29 billion in assets and $8 billion in annual revenue. www.assurant.com
About Bluegrass Cellular
Headquartered in Elizabethtown, Ky., Bluegrass Cellular has been operating in Kentucky for over 20 years with 21 company-owned retail locations and more than 30 authorized agent locations. A pioneer in the wireless field in the state’s rural areas, Bluegrass was the first to offer digital cellular service to Central Kentucky in 1998. For more information on Bluegrass Cellular and for local store hours and information, visit bluegrasscellular.com or call 1-800-928-2355. Follow Bluegrass Cellular on Twitter at https://twitter.com/bluegrasscell