SKANEATELES FALLS, N.Y.--(EON: Enhanced Online News)--Welch Allyn, a leading medical diagnostic device company that specializes in helping clinicians improve patient outcomes, today announced it has entered into a strategic product service partnership with TBS Group (listed on AIM Italia), a global clinical engineering service provider headquartered in Trieste, Italy. The Authorized Service Provider (ASP) agreement is designed to provide comprehensive product repair services to Welch Allyn customers in the Gulf region. Welch Allyn also recently signed an ASP agreement with Abdulrehman AlGosaibi G.T.C. to provide an enhanced service experience for customers in the Kingdom of Saudi Arabia. These agreements further emphasize Welch Allyn’s commitment to its customer base in the Middle East.
“By partnering with TBS Group, we can offer an enhanced cost-effective service solution to our distributors and their customers that will assist them with routine maintenance of our products”
“By partnering with TBS Group, we can offer an enhanced cost-effective service solution to our distributors and their customers that will assist them with routine maintenance of our products,” said Wojtek Bulatowicz, director of Service and Solutions at Welch Allyn. “This ASP agreement will enable us to extend the life of our products, reduce total cost of ownership, and deliver an even better user experience for our customers. It is part of the commitment and effort that Welch Allyn has implemented in the Gulf region and beyond to better serve our existing and future customers.”
By deploying TBS Group’s service capabilities in the Gulf region, backed by its own service and logistics operation, Welch Allyn can better meet its customers’ high standards for service quality. This means shorter turnaround times for repairs and easier access to a qualified support team when required by Welch Allyn customers and distributors, resulting in improved availability of medical devices where and when they are needed most.
“It is our job to make sure that medical devices are available when they are needed to serve patients, and that they are functioning accurately, safely and economically,” said Hugh Basiel Marie, UAE country manager at TBS Group. “We are proud that a globally respected healthcare company such as Welch Allyn has selected TBS as their technology support partner. In the end, it will be the patients who most benefit by having continual access to the high quality Welch Allyn technology at a manageable cost. I am confident that in the future we will see many more partnerships like ours, as this is how we will improve healthcare outcomes and efficiency globally.”
About Welch Allyn
Welch Allyn is a leading global healthcare company that offers a complete range of digital and connected diagnostic solutions that help reduce risk and enhance workflow in a variety of clinical settings. Founded in 1915 and headquartered in Skaneateles Falls, N.Y. (USA), Welch Allyn is a family-owned business that employs nearly 2,500 employees in 26 different countries. The company specializes in helping doctors, nurses and other frontline practitioners across the globe enhance care by developing innovative products, breakthrough technologies and cutting-edge solutions that improve patient outcomes, safety and satisfaction. More information about Welch Allyn and its complete line of connected products and solutions may be found at www.welchallyn.com. Like us on Facebook and follow us on Twitter.
About TBS Group
Listed on AIM Italia, TBS Group manages clinical engineering and ICT services in outsourcing and provides integrated solutions of e-Health and e-Government to ensure a more safe and efficient use of biomedical and IT technology, to innovate processes and to contain and re-qualify costs of provided services. With registered offices in Trieste (Italy) and revenues totaling 216.9 million euros in 2012, is present through its numerous subsidiaries across 17 countries – Austria, Belgium, Chile, China, France, Gabon, Germany, India, the UK, Italy, the Netherlands, Peru, Portugal, Serbia, Spain, Switzerland and United Arabian Emirates – and operates with over 2,300 employees, 26 specialist centers and more than 300 on site workshops linked to over 1,000 hospitals. For further information: www.tbsgroup.com.