MANCHESTER, England--(EON: Enhanced Online News)--From motion-sensing menus to live-streaming kitchen cams, UK restaurants are revolutionising the dining experience with the help of cutting-edge technology.
“The hospitality sector remains incredibly competitive and so it’s no surprise that business owners are looking for inventive ways to engage with customers. And when you consider the huge role that technology plays in our lives, businesses are absolutely right to try and cater to their constantly connected clientele.”
While the bustling eateries of the nation's capital are leading the charge when it comes to the adoption of impressive-looking gadgetry, new innovations in service are being rolled out and installed in restaurants all over the country.
PaymentSense, a leading UK card payment and EPoS provider, has compiled a list of some of the most inventive ways technology is being used to keep customers engaged.
1. Service with a swipe
While there are restaurants in Japan that have an entirely robotic waiting staff, here in the UK restaurants are doing away with table service altogether with the introduction of chip cards.
Diners simply place an order at a food station, swipe their card to record their order and then settle the bill on the way out. It's a simple but effective way to speed up service, particularly in restaurants where a rapid turnaround is required.
2. A la tablet ordering
Sleek, stylish and incredibly simple to use, tablet computers are proving a huge hit within the hospitality industry as a replacement for traditional printed menus.
Not only can diners browse the menu and order food using the tablet, some restaurants allow customers to add to the venue's playlist or talk to fellow diners in the restaurant's chat room.
3. Interactive menus
For some restaurant owners it's all about immersing their customers in the technological experience and there's no better way to do this than by projecting the menu straight on to your table. Diners simply touch the items they wish to order and the projector overhead records this.
The high-definition projection system can also be used to customise tablecloth designs and load up some classic arcade games to play while you await your food.
4. Gastronomic gaming
Trying to pry die-hard gamers away from their computers can be a problem - and that's why more and more restaurants are giving diners consoles to play with while they wait for their food.
The most famous example of this is Yo Sushi, which offered guests a Nintendo DS from their famous rotating sushi counter. With game-themed restaurants opening all over the world, the demand for 'play-at-the-table' style restaurants looks set to grow.
5. A chef's eye view
A huge draw for budding chefs and hawk-eyed food hygienists, live kitchen cams allow you to watch your meal being prepared in real-time.
Webcams might not be the most modern tech, but the concept is certainly pioneering and a unique way to enrich the dining experience with the help of a few strategically placed cameras.
Spending on technology within the restaurant industry continues to grow rapidly, and while a select few are rolling out some of the innovations mentioned above, most are choosing to upgrade their point of sale systems in order to improve their service.
EPoS systems, in particular, are very popular among restaurants as they allow for superfast ordering and can dramatically improve stock control.
Commenting on the adoption of technology within the hospitality sector, Ross McTaggart, marketing executive at PaymentSense, said:
"The hospitality sector remains incredibly competitive and so it’s no surprise that business owners are looking for inventive ways to engage with customers. And when you consider the huge role that technology plays in our lives, businesses are absolutely right to try and cater to their constantly connected clientele."
Installing truly futuristic technology can prove costly, which is why PaymentSense has launched an advanced yet affordable EPoS system that is specially designed for the hospitality sector. From just £20 per week (plus VAT), restaurants, bars and cafes can now own a cutting-edge POS system that will transform the way they do business.
PaymentSense's EPoS package includes an integrated Ingenico card machine and can be customised with add-ons such as a kitchen printer, omni-directional scanner and VFD customer display. For an extra £5 per week, EPoS customers are provided with an outstanding support package that contains absolutely everything you need to configure your product menu and train members of staff.
The low monthly cost of this combined EPoS and card machine package makes it possible for any business within the hospitality sector to install the latest point of sale system. You can find more information on PaymentSense’s EPoS package at http://www.paymentsense.co.uk/epos/.
PaymentSense was founded by serial entrepreneurs George Karibian and Jan Farrarons. As the UK's largest merchant service provider, PaymentSense enables 30,000 SMEs to process over £2 billion of card payments per year.
From card machines to e-commerce services, PaymentSense supplies small businesses with card processing solutions that allow them to take payments instore, online, over the phone and on the move.
PaymentSense was recently named as one of Europe's 25 fastest growing digital businesses at the Media Momentum Awards 2013 and has been shortlisted for the National Business Awards and European Business Awards 2013.