FORT LAUDERDALE, Fla.--(EON: Enhanced Online News)--Silver Airways today announced that it has bolstered the strength of its management team by adding three new vice presidents to key strategic leadership positions further enhancing the airline’s commitment to operational excellence and outstanding customer service.
Vicky Stennes, Vice President – Airports, In-Flight, & Guest Services
An accomplished aviation industry leader with more than 30 years of experience, Ms. Stennes is one of the most highly regarded figures in airline customer service. Prior to joining Silver Airways, she served as Vice President, In-Flight Experience for JetBlue Airways where she played an instrumental role in leading the carrier to achieve eight consecutive years of J. D. Power and Associates Award for the highest customer satisfaction rating among North American low-cost carriers.
Ms. Stennes started her career at Delta Air Lines, serving within a variety of senior leadership roles in the Airports, In-Flight, Consumer Affairs, Onboard Services, and Catering departments.
A regularly featured speaker at hospitality, retail, healthcare, and research conferences and educational events, Ms. Stennes is a member/participant of various Customer Experience advisory boards and forums. She is also the Chairman and past President of the International Flight Services Association (IFSA).
Douglas Shockey, Vice President – Technical Operations
With 31 years of airline experience, Mr. Shockey is an expert in the fields of aircraft maintenance, engineering, airline operations, operational strategic planning, and FAR part 121 air carrier operations. Most recently, Mr. Shockey was Chief Operating Officer (COO) at Pinnacle Airlines Corp. where Flight Operations, In Flight, Customer Service, Marketing, Technical Operations, and IT all reported directly to him. Shockey started at Pinnacle as Vice President of Maintenance with responsibility for implementing the automation of controlling company assets and tracking financial and operational performance within the maintenance department.
Mr. Shockey began his airline career in 1981 at Air Midwest as Vice President of Maintenance and then joined Flagship Airlines, Inc. as Vice President of Maintenance. In both roles his responsibilities included oversight of maintenance department policies and programs, recording and reporting requirements of the FAA, vendor repair and purchasing contracts, and maintenance and repair of all company aircraft.
Thomas F. Murrill, Vice President and Chief Human Resource Officer
Over his 30-year career, Mr. Murrill has served in senior human resource, legal, and administrative roles in multiple customer-orientated companies with a strong focus on “best in class” people processes. Those organizations include: Royal Caribbean Cruises Ltd.; The Steak N’ Shake Company; Chemlawn Services Corporation; and Burlington Express Global, an air express company where he helped develop and launch a hub and spoke based domestic cargo airline.
Mr. Murrill’s responsibilities at Silver will encompass oversight of all human resource functions including recruitment, training, development, compensation and benefits, as well as performance-based reward programs.
Mr. Murrill earned his Bachelor of Arts degree from California State University at San Francisco, and has a Juris Doctorate (of Law) from Pepperdine.
Dave Pflieger, President and CEO of Silver Airways, commented on the company’s three new executive hires, by noting, “Silver Airways is more committed than ever to providing our customers with a safe, on-time, enjoyable, and customer-focused flying experience. We are thrilled that Vicky, Doug, and Tom have joined our team as they will add the kind of experience and expertise that is needed to take our customer service and operational performance to new heights.”
About Silver Airways (www.SilverAirways.com)
Silver Airways Corp. (IATA: 3M) is a U.S. owned and operated airline operating almost 200 daily scheduled flights to/from 46 gateways in Florida, the Bahamas, Georgia, Alabama, Mississippi, Virginia, West Virginia, Pennsylvania, New York, Ohio, and Montana.
Silver Airways was named the recipient of Air Transport World’s (ATW) 2013 Regional Airline of the Year Award, and, in doing so, was the first U.S. airline to win regional aviation’s top honor since 2008. This award recognized Silver’s outstanding achievements as well as the company’s contributions toward elevating the entire regional aviation industry overall.
The Silver Airways fleet is comprised of Saab 340Bplus aircraft (with a capacity of 34 passengers in a spacious, noise reduction equipped cabin), each powered by highly reliable, fuel-efficient GE jet-turbine propeller engines. The airline also operates Beechcraft 1900D aircraft (maximum seating capacity: 19 passengers). The Beech 1900s currently operate in the airline’s Cleveland and Montana networks.
The company is privately owned by Victory Park Capital, a Chicago-based investment firm that launched the airline in May 2011.