BOSTON--(EON: Enhanced Online News)--www.gmc.net: GMC Software Technology (GMC), the award-winning leader in Customer Communications Management (CCM), today announced a partnership with DocuConsulting, a premier professional services consulting firm that focuses on document publishing and document automation. The agreement aligns the two companies’ efforts to provide best-of-breed CCM solutions that streamline the entire document creation and delivery process for insurance companies in North America, resulting in less risk, improved customer service and significantly reduced production costs.
“The agreement between our two organizations underscores our commitment to meet the needs of the insurance industry to lower conversion costs while still having access to a more modern customer communication option”
GMC provides innovative software solutions for CCM designed to increase customer engagement at every touch point. The company’s single flexible platform, GMC Inspire, enables organizations to seamlessly produce highly personalized, cost-effective documents on demand, interactively, or in high-volume batches for delivery via print, e-mail, web and/or mobile—without replacing legacy systems. The partnership with DocuConsulting will allow insurance companies moving to the GMC Inspire platform access to the knowledge and expertise DocuConsulting brings in implementing/migrating mission critical applications, such as policy production, correspondence, billing and more.
“We are very excited to be partnering with GMC as it will provide more choices and an alternative approach to a market dominated by extremely large companies in an industry seeking more options when it comes to document publishing,” said Richard Lee, managing partner of DocuConsulting. “Our mission as a company is to give our customers best-of-breed solutions. GMC is a great new player in this space offering a robust technology and a nimble mindset. We look forward to working with them.”
“The agreement between our two organizations underscores our commitment to meet the needs of the insurance industry to lower conversion costs while still having access to a more modern customer communication option,” said Michael Charest, vice president of sales, financial services, insurance and healthcare for GMC. “The combination of GMC’s market-leading CCM solution and DocuConsulting’s extensive experience in document automation and conversion services will deliver a total solution for streamlining document processes and improving the overall customer experience.”
GMC Software Technology AG: delivers solutions in the field of CCM. The company's platform, GMC Inspire, enables enterprises to deliver relevant communications at the right time, through the preferred channel for every customer to help businesses increase customer engagement across multiple touchpoints, driving customer loyalty, acquisition and operational efficiency.
GMC Software Technology serves thousands of clients worldwide across the banking, insurance, retail, business services, telco/utilities and healthcare industries. Having received numerous awards in the field of CCM, it is recognized as an industry leader for innovation. Visit: www.gmc.net.
DocuConsulting: is a premier professional services firm that specializes in document automation and publishing solutions. With experience implementing thousands of projects for hundreds of large to medium sized companies in the insurance, utility and financial services industries, DocuConsulting and its team of top consultants sets the standard. For more information, visit www.docuconsulting.com.
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