REDWOOD CITY, Calif.--(EON: Enhanced Online News)--LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced that the leading global manufacturer of innovative protective packaging material and systems, is deploying LiveOps Platform for use by its Sales and Customer Service departments.
“Sales and Customer Service teams play significant roles in contributing to the ongoing success of a business like this”
The company has 2,000 employees worldwide. They will be using LiveOps to deliver integrated multichannel inbound and outbound sales and customer services to key vertical industries including: automotive, agriculture, construction, Internet retail, order fulfillment, furniture, military, government, manufacturing and retail.
“Sales and Customer Service teams play significant roles in contributing to the ongoing success of a business like this,” said Marty Beard, President and CEO, LiveOps. “Those teams rely on a highly available, scalable and secure contact center solution to help them succeed day after day. To ensure the highest quality-of-service, they will heavily leverage several core functions within LiveOps such as: skills-based intelligent routing, agent management, quality monitoring, call recording, real-time reporting and analytics.”
LiveOps Platform is the most scalable, cloud-based distributed contact center that offers brands the reliability, security, and business agility they need to engage with their customers. The multichannel capability enables integrated cross-channel customer service. It’s the only cloud platform in the industry with inherent social and mobile channels, no third-party integrations required. Battle-tested for 10+ years by thousands of agents, LiveOps Platform combines a cloud contact center platform with proven best practices to deliver:
- Low up-front costs
- Rapid deployment
- Location independence for geographically distributed workforce
- Speed, Control and Flexibility
About LiveOps, Inc.
LiveOps is the global leader in cloud contact center and customer service solutions. More than 300 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, Ideal Living, and Amway New Zealand trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California with European regional headquarters in London, UK, LiveOps supports a wide range of industries including retail, financial, health care, insurance, and high tech. For more information visit www.LiveOps.com