BURLINGAME, Calif.--(EON: Enhanced Online News)--What if you could heal a seemingly intractable rift with a coworker that's been eroding your workplace productivity? Or what if you never had to face another unreceptive audience, but could masterfully communicate your message and motivate people to take an action, such as signing up for your services? We all have communication barriers in our lives that are caused by conflict, misunderstandings, out-of-control emotions, or sometimes just poor listening skills. In his new book, negotiation expert Grande Lum offers 87 master techniques for mediating conflict—with a friend or spouse, neighbor or employee. These tools and tips are based on hundreds of mediations he's conducted over dozens of years as a skilled conflict mediator. Tear Down the Wall: Be Your Own Mediator in Conflict is the first book on conflict mediation that provides specific, useful advice enabling readers to acquire the same skills and tools that professional mediators possess.
Tear Down the Wall makes conflict resolution accessible to everyone in 87 pithy essays, each with a core lesson or secret to impart. Some examples:
- See everyday conflicts as cross-cultural.
- Separate the position from the person.
- Use demands as clues.
- Create a comfort zone for the other person.
- Imagine a video camera is only capturing you.
- Ask your adversary to be your mentor.
This book enables anyone to transform adversaries into allies. It's an invaluable resource for salespeople, managers, customer service people, social workers, attorneys, and anyone else who could benefit from better communication and relationship problem-solving skills. Tear Down the Wall is at www.accordence.com in Kindle, Nook and iPad/ iPhone editions.
About the Author
Grande Lum is the founder and former managing director of Accordence, a negotiation training and consulting firm, and previous director for the Center for Negotiation and Dispute Resolution at University of California Hastings School of Law. While he was a clinical law professor at UCHastings, the Law School Dispute Resolution Program was ranked by US News and World Report as one of the top 10 in the nation. Lum has more than two decades of conflict negotiation experience, beginning with the Harvard Negotiation Project, followed by a partnership with Conflict Management Inc., founded by Getting to Yes coauthor Roger Fisher.
Accordence is a global training company that helps employees develop the aptitude and attitude to maximize the outcome of every interaction and situation they encounter. The firm teaches these important skills and frameworks through memorable, proven methods delivered by practitioner experts. From managers and leaders to sales to procurement, the firm's world-class consultants provide organizations with programs that result in vastly improved individual and organizational capacity for creating innovative and successful outcomes.