PLANO, Texas--(BUSINESS WIRE)--Intelemedia announces full VoIP connectivity integration with Core-Logix Northside Communications, deepening their long-term strategic relationship. Core-Logix Northside Communications has been working with Intelemedia for more than three years. They were one of the first call centers to join Intelemedia’s Leader’s Choice program of select call centers. Core-Logix Northside Communications, a 2-location, 155-seat call center specializing in customer service and sales acquisition, brings all-star agents to the program along with sophisticated VoIP technology.
“Their commitment to operational improvements and performance for their clients is one of primary reasons we asked Core-Logix Northside Communications to join our Leader’s Choice program. We want only the best of the best in elite agents on this program.”
Chad Blanchette, Chief Operations Officer, at Core-Logix Northside Communications, stated, “The professionalism and industry expertise of the entire Intelemedia team are the primary reasons we choose to work with Intelemedia. As part of our total service, it is critical that we provide our clients with the optimal call routing platform and reporting. Intelemedia offers such service. They are efficient and organized; campaigns start on time, and ongoing service is outstanding. After working with them on a number of joint client programs, we moved all 10,000 phone numbers to their routing platform.”
With this enhanced technology integration, Intelemedia and Core-Logix Northside Communications are able to offer clients even greater value in managing their teleservices environment. The VoIP integration brings greater flexibility to expand or shrink the number of calls based on customer needs. Call centers minimize IT costs by using VoIP. Less back-office IT work also means faster response time in addition to lower costs for the client. The call center can focus on the success of the campaign rather than responding to back-office issues.
David Schreck, CEO of Intelemedia, added, “Core-Logix Northside Communications are continually looking to incorporate technologies and operational efficiencies to enhance their value to their customers; VoIP is another step in this process for them.” David continued, “Their commitment to operational improvements and performance for their clients is one of primary reasons we asked Core-Logix Northside Communications to join our Leader’s Choice program. We want only the best of the best in elite agents on this program.”
Leader’s Choice provides outsourced call center services to meet critical customer needs of increased sales results, enhanced customer experience and efficient management of outsource teleservices environments. Along with the best multi-call center routing in the industry, Leader’s Choice offers a suite of profit-centric tools to boost revenue generated by the call center. Prospect Rescue, HomeQ, 360 audit, IntelInsights, IntelAlerts and uniform scripting are just a few. Intelemedia’s enhanced call routing sends calls to available agents, reducing wait times and call abandonment. In addition, Intelemedia’s deep dive reporting and analytics identify multiple variables that provide actionable steps clients can take to enhance their teleservices and, ultimately, their sales results. Multiple call centers are combined under one contract and one platform allowing clients to use the best of the best agents in each center.
Intelemedia improves sales results and enhances customer experience for clients by offering a new breed of call center services that combines an industry-leading technology platform uniting top performing agents from multiple call center companies. One contract, one platform, one invoice makes it easy for companies who want actionable reporting and analytics and only the best-of-breed agents on their programs. Since 1993, Intelemedia has developed elegant telephony and database solutions for the call center industry that transform how organizations more effectively manage call handling and caller experience within their customer service and sales acquisition environments. Intelemedia is privately held and located in Plano, Texas. For more information www.intelemedia.com.
About Core-Logix Northside Communications
Core-Logix Northside Communications is a 2-location call center specializing in customer service and sales acquisition selling 50+ products and services ranging from health to videos. They have 125+ seats for sales and 30 seats for customer service. Their agents are considered some of the best in the industry. They look for long-term relationships with their clients; many have been with them 7+ years. They operate 24/7 and 365 days a year for their clients.
For more information, contact Donna Hegdahl (972)717-3500 x222 via e-mail at firstname.lastname@example.org.