IRVINE, Calif.--(BUSINESS WIRE)--Kofax plc (LSE: KFX), a leading provider of smart process applications for the business critical First Mile™ of customer interactions, today announced that it has been selected as part of an elite group of financial and technology companies to demonstrate its advanced mobile mortgage solution at FinovateFall 2013 in New York on September 10. The solution to be demonstrated utilizes Kofax Mobile Capture™, which has been named one of three finalists for Mortgage Technology’s Harnessing Mobile Award.
“Capturing data from customers through the use of mobile devices and having the ability to effectively analyze and measure that information is becoming increasingly critical for financial organizations”
At FinovateFall 2013, Kofax will teach lenders how they can engage and interact directly with borrowers on their mobile devices to accelerate the loan application process. Kofax will show how its solution enables customers to use cameras in mobile devices to submit trailing documents directly into the loan process, removing latency from the complex underwriting process.
According to an April 2013 report1 by Aite Group, an independent research and advisory firm focused on business, technology, and regulatory issues and their impact on the financial services industry, banks are likely to lose opportunities to competitors that offer a more flexible onboarding process that fits a customer's preferred way of engaging with their bank. It also states that a growing number of customers, especially generation Y, are more likely to prefer completing an application on a mobile device, particularly on a tablet.
While mobile is becoming a preferred method for gathering data, Kofax also delivers a multichannel solution that incorporates content from Internet portals, emails and faxes. The company will demonstrate how all types of documents are processed and how advancements in its analytics technology give lenders real-time dashboards and increased visibility across channels of customer engagement. It will also show how these tools can be used to identify adoption patterns, trends, bottlenecks, and efficiencies for improved decision making.
“Capturing data from customers through the use of mobile devices and having the ability to effectively analyze and measure that information is becoming increasingly critical for financial organizations,” said Drew Hyatt, Senior Vice President of Mobile Applications at Kofax. “Kofax is the leader in mobile capture technology and the advancements we’ve made in our software are making the First Mile of customer interactions smarter, faster, and more convenient for businesses and their customers.”
Kofax Mobile Capture extends Kofax imaging capabilities to smartphones and tablets. It enables customers to use cameras in those devices to capture images of documents, photographs, and data and then pass that content to Kofax workflows that manage it into enterprise applications and repositories. Capturing this information at the Point of Origination™ from virtually anywhere, and delivering it to enterprise applications accelerates processes, minimizes latency, speeds transactions and reduces processing costs for better customer service.
For additional information, please contact Kofax online or by phone at +1-949-727-1733.
1Aite Group, Client Onboarding: Move to Channel of Choice and Reap Rewards, April 2013
Kofax® plc (LSE: KFX) is a leading provider of innovative smart capture and process automation software and solutions for the business critical First Mile™ of customer interactions. These begin with an organization’s systems of engagement, which generate real time, information intensive communications from customers, and provide an essential connection to their systems of record, which are typically large scale, rigid enterprise applications and repositories not easily adapted to more contemporary technology. Success in the First Mile™ can dramatically improve an organization’s customer experience and greatly reduce operating costs, thus driving increased competitiveness, growth and profitability. Kofax software and solutions provide a rapid return on investment to more than 20,000 customers in banking, insurance, government, healthcare, business process outsourcing and other markets. Kofax delivers these through its own sales and service organization, and a global network of more than 800 authorized partners in more than 75 countries throughout the Americas, EMEA and Asia Pacific. For more information, visit kofax.com.
© 2013 Kofax, plc. Kofax is a registered trademark and First Mile, Kofax Capture, Kofax Transformation Modules, Kofax Mobile Capture, and Point of Origination are trademarks of Kofax, plc.