MONTEREY, Calif.--(BUSINESS WIRE)--LanguageLine SolutionsSM, the global leader in over-the-phone interpreting, today announced the addition of Arabic, Russian and Somali languages to its LanguageUc video remote interpreting (VRI) application. The application – designed to work with nearly any mobile device or computer – also provides interpretation for Cantonese, Mandarin, Spanish and Vietnamese, in addition to American Sign Language.
“This service clearly shows that there is no longer a need for expensive networking, and that simple, inexpensive solutions can be used to add video to the customer experience”
LanguageLine Solutions President and CEO, Scott W. Klein, said, “Video interpreting is one of the fastest growing forms of interpretation in the world today. LanguageLine Solutions identified this trend early and focused our efforts on building a solution that was both easy to use and reasonably priced. The service is simple for anyone to use. At the press of a button, a live interpreter is face-to-face with the user and the Deaf, Hard of Hearing, or limited English speaker.”
Bringing video into today’s contact center environment is simple and straightforward, and requires only low-cost bandwidth and appliances. LanguageUc works with iPads, Android tablets, laptops or any other video-enabled device.
“This service clearly shows that there is no longer a need for expensive networking, and that simple, inexpensive solutions can be used to add video to the customer experience,” said Sheila McGee-Smith, President and Principal Analyst at McGee-Smith Analytics.
Vijayalaxmi Hegde, Director of Research Operations, Common Sense Advisory, added: “If the everyday video and audio quality of the service matches that of the demo, users should be very satisfied. We found a couple of features very useful: an in-call “privacy screen” to block out the video (for example, when a doctor examines a patient) and a virtual whiteboard that the interpreter can type brief in-language content to confirm or emphasize key points.”
LanguageLine Solutions plans to have nearly 50 high-demand languages added to LanguageUc by the end of 2014. The app already provides around-the-clock audio access to more than 200 spoken languages by selecting the audio button in the VRI application. (See video demonstrations of LanguageUc Healthcare and LanguageUc Enterprise in action.)
“The healthcare market has embraced this technology, with enterprise markets following quickly,” said Klein. “This solution is applicable in every conceivable setting where language is a barrier – from customer-facing banking applications, to airport passenger relations, and beyond. We are also meeting the demand for in-language support for video contact centers in the commercial market. LanguageLine Solutions invented over-the-phone interpreting more than 30 years ago. Today we are using video to drive the industry forward.”
About LanguageLine Solutions
LanguageLine Solutions in the global leader in over-the-phone-interpreting and the fifth largest interpreting and translation company in the world and is recognized as a trusted partner to nearly 25,000 clients of public and private organizations throughout the United States, Canada and the United Kingdom. For more information about LanguageLine Solutions’ suite of telephone, video interpreting, document translation, interpreter assessment and training programs, please call (800) 752-6096 or visit www.languageline.com