AUSTIN, Texas--(BUSINESS WIRE)--Hart InterCivic, a leading national provider of election management and voting systems, today announced its latest customer service survey results. An amazing 92% of Hart’s customers rated their customer service experience as above-average or excellent.
“We are grateful to our loyal customers, who continue to provide us with important feedback year after year”
“Communication with every level of Hart’s staff is vital in resolving issues and developing proposals,” said Carolyn Crnich of Humbolt County, County Clerk, Recorder & Registrar of Voters. “Hart’s responses are always timely, accurate and complete.”
“The customer support is exceptional. When we have an issue, you respond immediately and keep in touch until it is resolved to our satisfaction,” said Carolyn Meyers, Cowlitz County, WA Election Supervisor. “That sends the message that your customers matter to you.”
“Hart InterCivic goes above and beyond to provide quality services in all areas,” said Patricia Strieber, DeWitt County, TX Elections Administrator. “Everyone that I have spoken to at Hart does a wonderful job of providing kind and courteous customer service. Thanks for all you do."
Hart has measured customer satisfaction since 2007 and reports the results directly to customers in the company’s Relationships Matter newsletter. In addition, Hart employees review every comment in the surveys and make personal calls to customers in order to address and resolve any issues noted. Every department and every employee at Hart contributes to the culture and overall satisfaction of customers.
“We are grateful to our loyal customers, who continue to provide us with important feedback year after year,” said CEO Phillip Braithwaite. “Our surveys are one of many ways Hart listens and responds to the voice of our customers. The exceptionally positive feedback confirms we are delivering on our customers’ highest priorities and helps us focus on how to continually improve and innovate. Our goal is to be the best election provider in America, and that means having the best customer service. We are proud that we put our customers and the democratic process first.”
About Hart InterCivic, Inc.
Hart is a leading national provider of voting systems and election management products and services. Hart delivers a deep-rooted, authentic level of credibility across the electoral process with field-proven products, services, and support that successfully, dependably meet the rigorous demands of today’s election procedures. Verity is Hart’s all new-voting system; no other system combines modern technology features with a focus on human-centered values like usability, adaptability, and transparency. Verity. It’s the future of elections. For more information, please visit http://www.hartintercivic.com/2013SurveyResults.