CHICAGO--(BUSINESS WIRE)--FieldAware, a leading field service software company that drives business transformation for small to medium sized businesses, today announced that Accent Building Restoration (ABR) has selected the company’s field service automation system. A full service provider of commercial paint, maintenance and cosmetic construction services, ABR will leverage FieldAware’s software-as-a-service (SaaS) solution to streamline the service scheduling process, increase field worker productivity, accelerate invoicing and improve customer satisfaction. ABR will start its implementation of FieldAware by adding 100 users to the system.
“Field workers are the lifeblood of any field service business, so it is important for organizations to take advantage of opportunities for them to do their jobs more effectively”
Headquartered in Salem, OR, ABR provides a full range of commercial property and building services, including cosmetic construction, complete interior, exterior and specialty painting, handyman services, as well as maintaining, installing and repairing gate and access control systems, roll-up and overhead doors, and various high tech wall and floor coverings and coatings. With 18 branches across in the U.S., ABR serves most major metropolitan areas.
“Being a services company with technicians in the field all across the country, it can be a challenge to manage the work order and field business processes,” said James Fawcett, president and COO for Accent Building Restoration. “We wanted a field service management system that would allow us to automate our manual, and often time consuming, processes and operate more efficiently. FieldAware gives Accent Building Restoration a powerful and easy-to-use solution that not only saves time, but increases visibility throughout our organization and allows all of our technicians to receive and provide job details in the field in real-time via their smartphones.”
ABR will utilize FieldAware to more effectively manage its entire field service operations – from job scheduling and dispatching to on-site job quoting and invoicing. FieldAware’s flexible system eliminates the need for technicians to write out job descriptions and part numbers by allowing them to pick from pre-established items. Additionally efficiencies are gained by integrating FieldAware with ABR’s accounting system.
“Field workers are the lifeblood of any field service business, so it is important for organizations to take advantage of opportunities for them to do their jobs more effectively,” said Johnny Jones, vice president of sales, FieldAware. “FieldAware helps service companies empower their field workers by giving them a dynamic tool that provides critical job information in real-time, and enables them to give an estimate, do the work and invoice the customer while on the job. This helps streamline processes, increase field worker productivity, generate lead opportunities in the field and improve customer service.”
About Accent Building Restoration
Established in 1994, Accent Building Restoration (ABR) offers a full range of property and building services including cosmetic construction, painting, maintenance, elastomeric waterproofing, graffiti removal and abatement, repair, high tech wall and floor coverings, and coatings. They also install, repair and refinish gate and access control systems, bollards, overhead doors and provide additional services as part of their single source solution. For more information, please visit http://www.abrusa.com.
FieldAware is the leading provider of field service management solutions for small and medium businesses. The company’s powerful and flexible system enables field service companies to transform their business by streamlining the service scheduling process, increasing field worker productivity, generating lead opportunities in the field, accelerating invoicing, and improving customer satisfaction. The FieldAware system offers rich customization of fields and an easy-to-use interface. FieldAware’s SaaS solution is available to field workers on a mobile app using iPhone, iPad or Android devices, and on demand for office workers and business owners using a web browser. FieldAware is committed to the success of its customers, offering a comprehensive on boarding process to get the system up and running in a matter of days. Regardless what service a company provides, FieldAware can automate the entire workflow, increase business profitability and improve visibility into day-to-day activities. For more information, visit www.fieldaware.com.