PLANTATION, Fla.--(BUSINESS WIRE)--DHL Express, the world leader in international express delivery, continues to reinforce its status as the “The International Specialists” with external recognition across a broad range of functional disciplines in 2013 – bringing the total number of external honors won by DHL since January to 163 in more than 48 markets.
“We firmly believe that CIS has transformed the culture of DHL Express and opened up more opportunities for DHL employees in all functions to grow and unlock their full, world-beating potential.”
“I am incredibly proud of the honors we have received in recent years, and most importantly, how it reflects on the world-class service that customers can expect in the U.S. and every market worldwide,” said Ian Clough, CEO of DHL Express U.S.
Of the awards DHL Express achieved this year, 64 have been won in the field of Customer Service and 25 for Human Resources related achievements. 11 awards have been given in recognition of the company’s commitment to corporate responsibility.
This year, DHL was named by Fortune Magazine as the leader in the “Delivery” category for its 2013 "World's Most Admired Companies" list; recognized by IDG's Computerworld as one of the ‘2013 Best Places to Work in IT’, and several U.S. departments and staff members were honored by the American Business “Stevie” Awards for providing exceptionally high levels of customer service and support.
Managers across the organization have attributed the high performing culture to a broad range of key customer-focused initiatives that produce consistent and sustainable results – enabling DHL Express to closely monitor service levels across all functions that interact with customers.
In addition to the awards in specific functions, DHL Express has also been recognized as “Express Company of the Year” in at least 8 countries in 2013. Significantly, it was named “Best Express Operator” at the Asian Freight & Supply Chain Awards in May 2013. This represented the 25th time that the company has been acknowledged with this award in its 27-year history.
”At the heart of our award-winning performance is our Certified International Specialist program (CIS), which has engaged over 100,000 employees in over 220 countries and territories worldwide since its global launch in 2010 and equipped them with the fundamental skills needed to excel in international shipping,” said Ken Allen, Global CEO, DHL Express. “We firmly believe that CIS has transformed the culture of DHL Express and opened up more opportunities for DHL employees in all functions to grow and unlock their full, world-beating potential.”
DHL – The Logistics company for the world
DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 285,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting environmental protection, disaster management and education.
DHL is part of Deutsche Post DHL. The Group generated revenue of more than 55 billion euros in 2012.