AUSTIN, Texas--(BUSINESS WIRE)--Cenoplex™ announced today that it has been nominated by the Telecom Council of Silicon Valley for The Graham Bell Award for Best Communication Solution of 2013. The company is one of five nominees for the prestigious award, each of which was hand-selected by members of the Service Providers Forum (SPiF) upon review of more than 100 early stage companies. The SPIFFY Awards program, now in its sixth year, honors companies that stand out for their innovation, market opportunity or quantifiable interest among the council’s global service providers. Votes are tabulated from among the general membership of the council, and winners will be announced at a special awards ceremony taking place the opening night of the TC3: Telecom Council Carrier Connections event on September 18 in Sunnyvale, California.
“Cenoplex is truly honored to be among the nominees for this year’s SPIFFYs”
“Rising above fierce competition, Cenoplex was nominated for The Graham Bell Award for Best Communications Solution on the strength of its approach to reaching mobile subscribers with highly actionable, precisely targeted customer communications,” said Liz Kerton, president of the Telecom Council of Silicon Valley. “The nomination recognizes Cenoplex’s successful innovation in this arena, and underscores the importance our carrier members place on advancements to the cause of improved mobile customer messaging strategies that have the potential to disrupt markets and impact both top- and bottom-line revenues.”
Nominated for Actionable Audio MessagesSM, the company’s flagship customer messaging service, Cenoplex provides a pre-call audio message solution that plays a precisely targeted, short audio message called an Actionable Audio Message or AAM, in the originating-side stream of any mobile phone or device worldwide. Actionable Audio Messages can be used as a standalone solution or as a complement to existing customer messaging tools for mobile providers to provision important information to subscribers such as billing and collections alerts, account and network status updates, and opt-in content such as weather updates, sports scores and financial markets information or in support of promotional offers, branding or loyalty programs.
“Cenoplex is truly honored to be among the nominees for this year’s SPIFFYs,” said Lori Chee, chief marketing officer at Cenoplex. “Recognition by the Telecom Council is powerful validation that Cenoplex is on the right track as we work to empower voice service providers to harness the billions of seconds of untapped inventory available in their pre-call set-ups and deepen their customer engagement programs to reach subscribers in the rapidly evolving, hands-free frictionless future of voice-based mobile services.”
A turnkey, Web-based and cloud-hosted ASP solution that utilizes standards-based interconnections to operator networks and back office systems, AAMs can be customized and delivered to a single customer or to an entire customer segment according to targeting, frequency, location and time of day. Actionable Audio Messages also are unique in their ability to provide options for taking appropriate action to resolve matters within the call stream itself while reaching mobile subscribers 100 percent of the time, at the precise moment when they are focused, attentive and most likely to respond.
This is particularly important in today’s always-on world where mobile customers are bombarded with an oversaturation of outside messages in the form of personal communications, social media, entertainment and integrated phone deck apps, and unlike traditional customer messaging channels such as voicemail or text messages, or even direct customer service phone calls, a subscriber can’t skip past an AAM or avoid it. As a result, mobile operators are able to achieve better penetration of customer communications and thus reduce the exploding costs associated with customer service.
About Cenoplex, Inc.
Cenoplex is transforming customer messaging through the power of voice. The company enables voice service providers worldwide to communicate more effectively and intelligently with their customers by placing precisely targeted Actionable Audio MessagesSM into the originating-side call stream of any mobile phone or device. Customer programs fueled by Cenoplex powerfully augment an provider’s lifecycle management strategy by leveraging existing infrastructure to unleash the potential of untapped inventory with new avenues for pre-empting customer service issues, promoting value added services and products, reducing churn and building deeper, more sustainable customer relationships. Privately held Cenoplex, Inc. is based in Austin, Texas. More information can be found at http://www.cenoplex.com.
Cenoplex and the Cenoplex logo are trademarks, service marks and/or registered trademarks of Cenoplex, Inc. in the United States and/or other countries. All other trademarks, service marks and product names are the property of their respective owners.