HERNDON, Va.--(BUSINESS WIRE)--Washington Gas Energy Services, Inc. (WGES) ranked second in residential customer satisfaction among Maryland competitive electricity suppliers, according to the J.D. Power 2013 Retail Electric Provider Satisfaction Study℠. The study was the first conducted by J.D. Power covering the Maryland energy market.
“We are proud of the customer satisfaction ranking we received and will use the detailed information provided in the study to identify opportunities to increase satisfaction among our customers throughout Maryland, Washington, D.C., Virginia, Pennsylvania and Delaware.”
“The results of this J.D. Power study demonstrate that our approach to delivering value to our residential electricity customers is on target,” said Harry Warren, president of Washington Gas Energy Services. “We are proud of the customer satisfaction ranking we received and will use the detailed information provided in the study to identify opportunities to increase satisfaction among our customers throughout Maryland, Washington, D.C., Virginia, Pennsylvania and Delaware.”
The J.D. Power study measured satisfaction by examining five key areas: price; communications; corporate citizenship; enrollment/renewal; and customer service. Results indicated that Maryland customers were among the most satisfied with their electricity suppliers across the eight states included in the study.
“It’s encouraging to learn that we are not only well regarded by our customers, but that we have accomplished that in a market where the bar is set high,” added Warren.
About Washington Gas Energy Services, Inc.:
Washington Gas Energy Services, Inc. is one of the largest competitive providers of electricity and natural gas in the mid-Atlantic region and supplies more than 350,000 customers in Maryland, Delaware, the District of Columbia, Pennsylvania and Virginia. In 2011, the U.S. Department of Energy (DOE) named WGES the Green Power Supplier of the Year in the non-utility category. Headquartered in Herndon, Va., Washington Gas Energy Services is an affiliate of Washington Gas Light Company and a subsidiary of WGL Holdings, Inc. (NYSE:WGL). www.wges.com