MASSILLON, Ohio--(BUSINESS WIRE)--SubscriberWise®, the nation’s largest issuing consumer reporting agency for the communications industry, announced today that its powerful decision management technology has played a pivotal role in the guilty plea obtained from an individual who perpetrated multiple fraudulent service requests using the identities of others, including two children, over the course of several years.
“SubscriberWise decision management is a disparate system and offers 3rd party billing vendors (i.e. Amdocs, American Support, Azar, Convergys, CSG, GLDS WinCable, Omnia Financials, RR Enterprises, Subscriber Technologies, etc.) an incredible enhancement for our mutual customers”
“The case against the defendant was incredibly solid,” said David Howe, president of SubscriberWise. “Simply stated, the prosecutor had overwhelming evidence thanks primarily to SubscriberWise and its industry-leading rules and decision management system.”
“SubscriberWise maintains a permanent and detailed record of every service application, including by SSN and unit address, with a precise time and date stamp for each submission,” explained Howe. “For obvious reasons, this ‘tracking’ technology can provide an operator important and critical insight about who is asking for service. In this particular situation, we were able to recognize and compare information that would have been otherwise entirely unknown since subscriber billing and management systems generally lack this additional layer of information, especially when a prospect chooses not to immediately schedule a work order.”
“SubscriberWise decision management is a disparate system and offers 3rd party billing vendors (i.e. Amdocs, American Support, Azar, Convergys, CSG, GLDS WinCable, Omnia Financials, RR Enterprises, Subscriber Technologies, etc.) an incredible enhancement for our mutual customers,” stated David Hoffer, VP & CFO for SubscriberWise. “Managers with administrative access to SubscriberWise are alerted to multiple service requests and can instantly compare indicative information, telephone numbers, DOB’s, Red Flags, and other information to confirm relationships or identify anything suspicious. And by maintaining separate information systems between SubscriberWise and the BSS/OSS vendors, we continue to provide operators the detailed information they need while also enhancing security protocols that protect sensitive consumer information. It’s a technology solution that exceeds every federal requirement regarding management and delivery of sensitive consumer information.”
“We too have benefited profoundly over the past few years with SubscriberWise’s decision management technology,” said Chelsey McDill, customer care manager for ImOn Communications. “We recently notified law enforcement about a possible child identity theft after viewing a SubscriberWise report that contained suspicious information from the same service address following a non-pay disconnection. Basically, the file creation date was inconsistent for the age of the prospect and that’s what led me to contact law enforcement. I simply can’t imagine operating without SubscriberWise.”
“Regarding the defendant’s request to resume service, the answer was a conditional yes,” Howe concluded. “Kelly Rehm, GM and Technical Operations Manager for MCTV, made it clear to the defendant that he’s welcome to resume service but that the company will tolerate absolutely no abusive behavior going forward.”
Audio message from prosecutor’s office with the court’s sentence: http://subscriberwise.com/media/Prosecutor_Message.wav
About SubscriberWise (www.subscriberwise.com)
By incorporating years of communications performance data and decision models, including FICO's latest analytic technology (FICO 8 Score), SubscriberWise® delivers unprecedented predictive power with a fully compliant, score driven decision management system. SubscriberWise is a preferred solutions provider in risk management for the National Cable Television Cooperative.
SubscriberWise is a U.S.A. federally registered trademark of the SubscriberWise Limited Liability Co.