MASSILLON, Ohio--(BUSINESS WIRE)--“Every telecom operator in America should listen to the audio files contained here to get a glimpse of what the industry is contending with,” said David Howe, credit manager for MCTV and president of SubscriberWise. “The game has changed and it’s a different operating environment from the past. The write-off potential is incredibly high with expensive set-tops and an array of programming choices and options. Operators must be extra cautious and scrutinize every prospective subscriber to know who they’re really doing business with.”
“The game has changed and it’s a different operating environment from the past. The write-off potential is incredibly high with expensive set-tops and an array of programming choices and options. Operators must be extra cautious and scrutinize every prospective subscriber to know who they’re really doing business with.”
“They’re ‘liabilities in waiting’, many of them,” said David Hoffer, COO of MCTV and VP of SubscriberWise. “I’m referring to the ‘substantial minority’ of telecom prospects who don’t think twice about engaging in dishonest and brazen behavior when applying for service. It’s an incredibly serious problem with a frequency that’s astounding. Some people will go to great lengths to avoid paying for service they’ve already consumed and equipment they’ll likely never return. It’s no longer an option to turn a blind eye. SubscriberWise has made a world of difference.”
“SubscriberWise offers operators the best opportunity to level the playing field,” stated David Howe. “The system works well because it combines powerful analytics (consumer credit reports and genuine FICO credit scores) with decision management and rules technology invented by telecom professionals who know the industry inside and out.”
“SubscriberWise maintains a record of who is calling the office and asking for service. The decision management system maintains the information permanently, even if the prospect does not schedule a work order. And this is critical,” explained Howe. “Operators leverage this information to unequivocally confirm relationships with other non-payers. It’s invaluable knowledge and it’s proven crucial time after time. The system is also enhanced with address and SSN matching capability to provide credit managers and leads additional insight and, most importantly, evidence of account responsibility.”
The nation's leading provider of risk and decision analytics for the communications industry, SubscriberWise(R) employs enhanced Subscriber Level Segmentation technology to precisely identify credit-challenged subscribers to ultra-high achievers to maximize sales and boost profits. SubscriberWise is an NCTC (www.nctconline.org) Preferred Solutions provider.
SubscriberWise® is a registered trademark of SubscriberWise Limited Liability Company