RESTON, Va.--(BUSINESS WIRE)--Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) powered through intelligent sentiment and text analytics, today announced that it was named a “Double Victor” in the Hurwitz & Associates’ “Text Analytics: The Hurwitz Victory Index Report” for its go to market and customer experience strength. The analysis placed Clarabridge at the top of the text analytics industry due to its dedication to customer experience management, innovation, and customer support.
“It is an honor to be recognized for not only our dedication to Customer Experience, but how we support organizations to intelligently collect, understand, and act on the Voice of the Customer”
The Hurwitz & Associates’ Victory Index evaluated Clarabridge’s text analytics market position through vendor surveys, vendor references, online Victory Index Survey, discussions with clients, and secondary references. Clarabridge led the “Victors” pack for its feature and functionality roll out, sentiment analysis capabilities, and overall support to its customers. In the “Victor” categories of vision, viability, validity, and value, Clarabridge earned high scores for its SaaS offerings and ability to consistently deliver excellent customer satisfaction.
Customers surveyed for the report praised Clarabridge for routinely listening and working toward the next best thing, quick ramp up ability, speed of insights, and intuitive understanding of customer needs. Customers recognized Clarabridge’s 11-point degree based sentiment scale as a key differentiator, noting that the software could help all businesses with customer insight groups, customer analysis, marketing, social media monitoring teams, and CRM groups working with a large amount of data.
“Clarabridge’s vision and dedication to Customer Experience Management resonated highly with customers surveyed for the Victory Index," said Judith Hurwitz, President and CEO, Hurwitz & Associates, Inc. “Clarabridge’s ability to lead the market with innovative technologies and intelligently listen to the Voice of the Customer will continue to enhance the overall customer experience.”
“It is an honor to be recognized for not only our dedication to Customer Experience, but how we support organizations to intelligently collect, understand, and act on the Voice of the Customer,” said Sid Banerjee, CEO, Clarabridge. “Clarabridge will continue to drive measurable business value by looking at the customer holistically, targeting key experiences and issues, and helping stakeholders across the organization take actions, collaborate, and engage with customers, all in real-time.”
Clarabridge is the leading provider of Customer Experience Management (CEM) powered through intelligent sentiment and text analytics. Clarabridge enables Global 1000 enterprises to achieve a universal understanding of their customers by automatically collecting, classifying, scoring sentiment and analyzing qualitative data found in Voice-of-the-Customer (VoC) feedback channels. Insights extracted result in improved marketing, product/service offerings, operations and customer service across an organization. Clarabridge customers include B/E Aerospace, Charming Shoppes, Inc., Choice Hotels, Dell, E.ON, Expedia, Fidelity, Gaylord Hotels, Intuit, J.D. Power, L’Oréal, Marriott International, PetSmart, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens and Wendy’s International. Clarabridge is privately held with offices in Reston, Va. and London, U.K. For more information, visit http://www.clarabridge.comor on Twitter: @clarabridge.