BARCELONA, Spain--(BUSINESS WIRE)--Ascom Network Testing, the global leader in broadband mobile testing solutions, today announced a strategic step forward in its post processing offering that will deliver a single, unified platform that mobile operators can use to monitor and optimize the performance of network services across a wide range of sources: from end user devices to drive test data, to call trace data from network’s operations support system (OSS).
“By now aggregating passive call trace information from the network along with active information collected from probes and actual users, TEMS Discovery truly provides a broad and comprehensive view of the network’s performance – a mandatory requirement for delivering premium or assured service quality levels to their subscribers”
Ascom Network Testing is integrating the capabilities of TEMS Visualization, its OSS-based optimization and troubleshooting solution, as a TEMS Discovery module, exposing reporting from both products via a single, unified Web-based management dashboard. The solution allows operators to consolidate and evaluate trends from multiple data sources, and provide cross-organizational access and use of the information by network operations, customer service and marketing teams, as well as identification of trends by executive management.
The combined solution responds to market demand from mobile operators for solutions that support the ability to develop, deliver and monetize a premium-level Customer Experience in order to retain subscribers and reduce churn. This experience spans a wide range of conditions, some of which – like handset and application performance – are outside of the mobile operator’s control.
Mobile operators can optimize their operational efficiency by combining the new TEMS Discovery offering, together with other products from the TEMS Portfolio, to:
- Efficiently grow network capacity - using TEMS Discovery with the OSS module along with TEMS™ Investigation, Ascom’s world-leading drive test solution, and TEMS™ Pocket, its walk test solution, to locate network capacity hotspots while rolling out DAS systems and managing new services, such as voice over LTE (VoLTE);
- Monitor and optimize network Quality of Service - using TEMS Discovery with the OSS module, along with TEMS™ Monitor Master, Ascom’s application testing solution, TEMS™ Symphony, its multi-channel benchmarking platform, and TEMS™ Automatic, its autonomous testing probe, to proactively monitor and alert operators of any degradation in service quality levels;
- Deliver and assure a premium customer experience - using TEMS Discovery with the OSS module, along with TEMS™ MobileInsight, Ascom’s on-device measurement client, and TEMS Monitor Master, to minimize the impact of application and over the top (OTT) service failures and poor handset performance on VIP users’ experience.
”TEMS Discovery addresses the need for operators to have a single monitoring, analytics and reporting platform that departments across the organization can use to meet their mission-critical mandates,” said Rikard Lundqvist, General Manager of Ascom Network Testing. “By now aggregating passive call trace information from the network along with active information collected from probes and actual users, TEMS Discovery truly provides a broad and comprehensive view of the network’s performance – a mandatory requirement for delivering premium or assured service quality levels to their subscribers,” Lundqvist said.
TEMS Discovery with the new OSS module and integrated management dashboard will be available in April of this year. Current TEMS Discovery users will be offered the opportunity to add OSS capabilities in June. Ascom Network Testing will continue to support TEMS Visualization users via the new TEMS Discovery OSS module.
TEMS Discovery is part of the TEMS Portfolio, a suite of advanced mobile network testing technology that enables mobile operators to cost effectively grow network capacity, boost operational efficiency and ensure a premium customer experience. The TEMS Portfolio leverages a unified software architecture that enables the industry’s most accurate and reliable data collection probes, and integrates with an advanced analytics and reporting platform. The TEMS Portfolio empowers mobile operators to optimize performance and troubleshoot network issues related to a wide spectrum of sources: from end user handsets (UE) and application services such as Skype and YouTube, to network configuration and parameter settings.
ABOUT ASCOM NETWORK TESTING
Ascom Network Testing offers the TEMS Portfolio, the world’s most widely used network testing, monitoring and optimization platform. Ascom Network Testing is a division of Ascom, an international solution provider with comprehensive technological know-how in Mission-Critical Communication. The company focuses on the areas of Wireless Solutions (high-value, customer-specific on-site communications solutions) and Network Testing (a global market leader in optimization solutions for mobile networks). The company is headquartered in Switzerland, has subsidiaries in 17 countries and a workforce of some 1,900 employees worldwide. Ascom registered shares (symbol ASCN) are listed on the SIX Swiss Exchange in Zurich (Switzerland).