NORWALK, Ohio--(BUSINESS WIRE)--EPIC Technologies today announced that it had won all five individual service category awards in its revenue size class in the 2013 Service Excellence Awards (SEAs) for Electronics Manufacturing Services (EMS) providers. The awards program was sponsored by Circuits Assembly magazine and recognized EMS companies that received the highest customer service ratings as judged by their own customers. The ceremony was held on Feb. 19, at the IPC APEX Expo in San Diego, California.
The Company received awards for Responsiveness, Dependability/Timely Delivery, Manufacturing Quality, Technology and Value in the category for EMS companies with revenues between $101 million to $500 million. Over the prior four years, EPIC has either won the overall award or swept all five of the individual service categories.
"We continue to build a culture of quality at EPIC and I am very proud of our team. The team focuses on customers with challenging projects which include high mix and variable demand. Achieving these levels of customer satisfaction for five years in a row is a tribute to our team’s dedication and success in supporting our customers’ needs,” said Bhawnesh Mathur, EPIC’s CEO.
EPIC Technologies, LLC is a premier specialty electronics engineering and manufacturing company in the high-mix, low-to-medium volume segment of the EMS industry. EPIC's services consist primarily of the manufacture of complex printed circuit board assemblies and complete systems integration. EPIC provides turnkey services including board layout, test development, prototype testing, printed circuit board assembly, and box build to customers in the medical, energy, communications, industrial equipment and automotive markets. Contributing to EPIC's success has been the Company's robust quality operating system, supply chain management, and adherence to lean manufacturing principles. The Company has manufacturing plants in Norwalk and Mason, Ohio; El Paso, Texas; Juarez, Mexico; and Timisora, Romania.